Occasionally blue screens, doesn't start up and says no SSD detected

[Shawn1107]

As the title says, my laptop sometimes doesn't start up and shows blue screen and says no SSD is detected. But sometimes it works fine. 

[Max3Aj]

@Shawn1107, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like you're experiencing intermittent issues with your HP notebook. Here are a few steps you can try to troubleshoot the problem:

Check SSD Connection: Ensure that the SSD is properly connected. Sometimes, a loose connection can cause detection issues.
 

Run HP Hardware Diagnostics:

• Restart your laptop and press Esc repeatedly.
• Select F2 for System Diagnostics.
• Run Hard Drive Tests to check for any issues.

Restore BIOS to Default Settings:

• Turn off your computer and wait for five seconds.
• Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
• On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
• Press F10 to Save and Exit. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?.

Update Drivers and Firmware: Ensure that all your drivers and firmware are up to date. You can check for updates on the HP Support website.

Check for Physical Damage: If the issue persists, there might be physical damage to the SSD or connectors.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support