Office

[Gandio]

Hi 

I had problem with recovery software and can't reset to factory settings. So I use usb stick to install fresh Windows 10. But now I can't find hp recovery manager anywhere. I just need some preinstalled software get back like office which probably was full version. 

[WAWood]

@Gandio 

You probably used Win10 media you downloaded to reinstall Windows -- and you should NOT have done that.

Instead, you should have used HP Recovery Media - but even that does not include add-ons like MS Office.

We have no way to assist you in recovering MS Office, so unfortunately, you will have to contact HP Customer Support to see if they can help in any way.

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Goto this page https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.

[Gandio]

I just need find how to install, where from get recovery manager, which Is working on Windows 10. As if I start using that one after I press f11 when laptop rebooting can't finish his job, but I never touch recovery partition. 

[WAWood · Accepted solution]

@Gandio 

If your computer does not have Recovery Manager, for more information, download it from here: http://ftp.hp.com/pub/softpaq/sp45001-45500/sp45415.exe

Good Luck

[Gandio]

This is for windows 7 and don't working for win 10,  I will try other using F11 while rebooting even if last time cant finish.

Thanks anyway.-)