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Locked

‎01-21-2024 02:15 PM

HP Recommended

My current laptop broke and I need to use my old one, but I haven’t used it in 5 years and I forgot the password and the only one I had written down doesn't work. How do I reset the computer or get into without the old password 

Category:
1 REPLY 1

‎01-22-2024 07:26 AM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

I work on behalf of HP
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