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Omen 15t crashing

HP Recommended
Omen 15T
Microsoft Windows 10 (64-bit)

I have an Omen 15T with a 930 GB hard drive (Disk 0) with the following:

  • HP w2207h display
  • HP 3005pr USB 3.0 port replicator. The port replicator has the following attached to it:
    • LAN cable
    • Western Digital HD of 7.2 TB (Disk 1)  (via USB)
    • DVD read/write (Disk 2) (via USB)
    • Western Digital My Passport HD of 465 GB (Disk 3) (via USB)

I leave my laptop on 24x7 with the lid close (I don't have it set up to go to sleep when the lid is closed). About once a week the laptop will start making a very loud noise (I believe it's the fan). The vast majority of times I see no image appearing on the w2207h display.  When I open the lid the screen is completely blank and I can't get anything on it to show (I tried the escape key, enter, alt-ctrl-del, etc.). I have to use the power off button to restart.

 

I checked the logs and found to errors saying the following:

  • The driver detected a controller error on \Device\Harddisk1\DR1. (see below)
  • The driver detected a controller error on \Device\Harddisk3\DR3. (see below)

The system boots up normally when I use the power key to stop it and reboot but I am concerned that something else may be going on. Any advice? Thanks!

HP Omen Crashes 1.PNGHP Omen Crashes 2.PNG

On some occasions I get a blue screen with the information below. The 0% complete NEVER completes and I again have to resort to the power button. Any advice as well? This is getting ridiculous. The laptop is less than a year old!
20200630_191640 sm.jpg20200630_191651 sm.jpg

 

5 REPLIES 5
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@jfguerrap

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. If the issue persists, follow the next steps.

Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Hello, Echo_Lake. Thank you for your response. Unfortunately I had already done a total reset and reinstalled Windows 10 two weekends ago so I really don't want to do that. I had also done the BIOS steps and the Windows Update and HP Support Assistant steps. 

However, recent experimentation on my part seems to be pointing the finger at my HP w2207h display which I have hooked up with an HDMI cable (I have already tried several HDMI cables so that's not the problem). Those crashes that I showed, especially the blue screen) seemed t be happening when I leave the laptop idle (not in sleep or hibernate mode) for a few hours or overnight. When I I disconnect the HDMI cable from my Omen laptop and leave the device idle for several hours or overnight, it has not crashed. 

There are no updated drives for this display. I have looked everyone INCLUDING the HP site and they don't exist anymore. 

So my question now boils down to this: should I get a new display?

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@jfguerrap

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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I don't think I explained myself. I already did the factory reset. Please read my previous response. So I am not going to do that again. It took me hours to back up everything and then restore after I factory reset. So I will not do that process again. Please reread my previous response. It seems that all you want me to do is to start from scratch and I am not going to do that again. If you don't have any other suggestions then I will go find a solution someplace else. Thank you. 

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@jfguerrap

 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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