• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-01-2020 08:24 AM

HP Recommended
Product: Omen 17-cb0xx
Operating System: Microsoft Windows 10 (64-bit)

Like other posts without resolution I have another to add. Purchased the Omen 3 months ago and ever since the first day there have been issues. It continually reboots in the middle of me doing tasks. When playing games it it runs great for a few minutes then starts the stager step one second lag and I have to hibernate the computer and then go back into the game for the graphics to be right. The Omen command center is a hit or miss if it actually executes and works. If it does come up it is blank most of the time. Just and outline of a window - completely blank! This is the worst crap I have ever purchased especially since I paid over 2k for it! I'm not a huge computer geek or anything but it sounds to me that there is a whole slue of hardware compatibility issues with this paperweight.  If anyone has any suggestions on how to remedy this please let me know. 

 

HP SUPPORT - PLEASE DO NOT RESPOND WITH DOWNLOADING DIAGNOSTIC TOOLS OR ANY OTHER SCRIPTED RESPONSE! - i TRIED IT AND IT DIDNT WORK!

1 REPLY 1

‎10-03-2020 03:52 PM

HP Recommended

@cwyandt01

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.