Omen 17t-cb000 All Games Crash

[Vizt]

Hi - Since purchasing the laptop a few weeks ago, I couldn't play any games without them crashing to desktop. For some of them, there would be an event viewer log for an 1000 error (see below), for others no trace of crashing. Everything else runs perfectly fine (office, browsing, benchmarks, etc), it just crashes randomly between 5-20 minutes into any game. There are no blue screen errors or freezes or restarts, just game crash to desktop. For the 5-20 minutes that they are running, the games are running great - as expected per the laptop specification.

Faulting application name: RDR2.exe, version: 1.0.1232.62, time stamp: 0x5eea7e4d
Faulting module name: RDR2.exe, version: 1.0.1232.62, time stamp: 0x5eea7e4d
Exception code: 0xc0000005
Fault offset: 0x0000000000f30120
Faulting process id: 0x41b4
Faulting application start time: 0x01d64ffccd6c31be
Faulting application path: D:\Red Dead Redemption 2\RDR2.exe
Faulting module path: D:\Red Dead Redemption 2\RDR2.exe
Report Id: d9fe0556-5f47-435a-adf6-05600b901edc
Faulting package full name:
Faulting package-relative application ID:

I've tried absolutely ALL possible steps I found online to mitigate this, I can't think of anything I might be missing. I'll try to list them all below:

- rolled back NVIDIA drivers for the RTX 2080; also clean install using DDU

- updated all drivers in device manager one-by-one

- updated windows

- latest BIOS

- ran games as admin, no screen optimization

- completely reset Windows and laptop to factory settings using HP Cloud Recovery tool

- clean booted Windows (no non-windows services active)

- sfc /scannow - no corrupt files

- Win memory diagnostic - no errors

- Hardware and software diagnostics in HP Assistant - no issues

- unplugged all peripherals

- always gamed with laptop plugged in; no battery issues

- no overheating, all hardware running normally

- etc

I also have an ASUS laptop with very similar specs - i7-9750H with RTX 2070, Win 10 and there are no errors. I'm thinking it must be HP issue with drivers / firmware / BIOS / pre-installed software.

I contacted HP support twice and they couldn't narrow it down so they said I should send it in for repair. I'm afraid that will likely not solve anything, as I suspect this is not a hardware issue. Let me know if you have any thoughts on what I might be missing. Thanks

[KrazyToad]

@Vizt

Welcome to HP Community

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

As a last resort you could try running the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

if the issue persists you need to send the Notebook for repair since you already performed the Recovery

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Vizt]

Thanks for your reply @KrazyToad. I also ran all hardware & software diagnostics in HP support utility and there were no issues detected.

What I ended up doing was running memtest86 which revealed 140 errors on the first run. Probably this test is more complex than Windows memory diagnostics, which showed no errors. I was running HyperX Impact 2666 and asked for a replacement. The new kit also showed errors, so it must be that there are incompatibility issues. I tried it with Corsair Vengeancr 2666 and everything runs perfectly now. Maybe the HyperX have quality issues or maybe the timings are 'too fast' for the HP motherboard. They are listed as compatible on the Kingston website, so not sure what's going on.

Anyways, hope this helps someone with a similar issue.

[KrazyToad]

Thank you for keeping us posted

I'l glad you got this sorted out

Drop us a message anytime you need help ☺️