Omen Gaming Laptop brand new not booting beyond 'Omen' screen

[Roe1000]

Hello and thanks for any and all help!

I hope this is a known issue!

My brand new HP Omen gaming PC is not opening beyond the 'Omen' screen. 

It will launch in 'Safe Mode' so maybe  there is a driver compatipility issue?

Thanks for your help!!!

[VikramTheGreat · Accepted solution]

Hi @Roe1000,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how frustrating it can be when your brand-new HP OMEN gaming PC won’t boot past the OMEN logo. The good news is that since it does boot into Safe Mode, we’re already a step ahead, which strongly suggests a driver or software conflict, not a hardware failure.
 

Let’s walk through the steps to get your system back to normal:
Step 1: Boot into Safe Mode with Networking

Since Safe Mode works:

1. Restart your PC.
2. Press F8 or Shift + F8 repeatedly during boot (or use the Recovery menu if needed).
3. Choose Safe Mode with Networking so you can access the internet.

 Step 2: Uninstall Problematic Drivers or Updates

Once in Safe Mode:

1. Press Windows + X → choose Device Manager.
2. Expand Display adapters and right-click your GPU driver (e.g., NVIDIA or AMD).
3. Select Uninstall device → check Delete the driver software for this device if available.
4. Restart your PC normally.

If it boots successfully, Windows will reinstall a basic driver. You can then update it from the official site:

• NVIDIA Drivers
• AMD Drivers

Step 3: Roll Back or Remove Recent Updates (Optional)

If the issue started after a Windows update:

1. Go to Settings > Windows Update > Update History.
2. Click Uninstall updates and remove the most recent ones.

Step 4: Use HP Recovery or Diagnostics (if needed)

If the issue persists:

• Restart and press F11 repeatedly to enter HP Recovery Environment.
• Or press Esc → then F2 for HP Hardware Diagnostics.

You can also create a recovery USB using another PC: 👉 HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat