Omen Laptop Windows 10 recovery issue "brand name"

[kurotokage]

Hello

I have been trying to use the USB stick provided by HP to perform a full recovery of my laptop but I always get an error message that says that the "brand name" does not match.

I'm stuck with an expensive laptop that is not usable anymore, anyone knows how to fix this?

Thanks

[Lil_Boy_Blue]

Hi

OMEN by HP Laptop PC - 15-ax050tx.

The recovery media is set for A  specific model and if the hardware has changed, like a HDD, it may not regard the PC as compatible and function.

https://support.hp.com/us-en/product/omen-by-hp-15-ax000-laptop-pc/10862325/model/14095482/manuals?s...

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-15-ax000-laptop-pc/10862325/model/140954...

Was this update ever applied?

HP Recovery Manager Update

18.10 Rev.A

1.3 MB

Jul 17, 2017

Download

An alternative may be to make your own Repair/Recovery/Rebuild/Re-Install USB stick from here if you can.

https://www.microsoft.com/en-gb/software-download/windows10

Then add in the missing drivers from the link above.

If in doubt please ask.

[kurotokage]

Thanks for your reply.
I have not modified any hardware.
How do I apply the update to the recovery USB stick? Is it possible to do it from another PC (I'm using a backup laptop because my Omen is totally unbootable)?
Thanks!

The exact error message is:

Component: Windows 10 Preinstall Diagnostic Tools - TDC
Timing: FactoryUpdate
Error: Incorrect brand name
Next Step: Please check Notebook Model or feature byte

[Lil_Boy_Blue]

Hi

Some very long winded explanations....

This First part only works when a valid Recovery Partition is enabled.

If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.

Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7;
W8.x and W10 should activate automagically from their embedded licence key.)

https://www.microsoft.com/en-us/software-download/windows7
https://www.microsoft.com/en-us/software-download/windows8ISO
https://www.microsoft.com/en-us/software-download/windows10

For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
www.microsoft.com/en-us/software-download/windows10ISO

A 3rd party site like…
https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool

Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.

NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following

cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD

If the above FAILS then please try:-
http://www.thewindowsclub.com/repair-master-boot-record-mbr-windows
http://www.thewindowsclub.com/install-windows-7-from-usb
http://www.thewindowsclub.com/install-windows-10-from-usb

[kurotokage · Accepted solution]

Hello,

Many thanks for your time and explanation.

I couldn't work it out with HP's tools, so I chose to download Windows 10 from their website, create a USB install drive and completely re-install Windows like this.

Now I'm the process of manually installing each relevant HP drivers that I can download here.

Again, many thanks.

[Lil_Boy_Blue]

Hi

On the USB with W10 on, you can create a folder called HP_Drvrs and add the current drivers.

X:\>dir
Volume in drive X is Recovery
Directory of X:\

30/10/2018 00:48 128 autorun.inf
30/10/2018 00:48 408,074 bootmgr
30/10/2018 00:48 1,452,856 bootmgr.efi
20/03/2017 05:15 <DIR> efi
09/08/2018 16:55 <DIR> HP_Drvrs
30/10/2018 00:48 82,440 setup.exe
13/08/2017 13:42 <DIR> sources
22/11/2018 11:25 <DIR> support
4 File(s) 1,943,498 bytes
4 Dir(s) 1,487,765,504 bytes free

so that you have some ready to install.