Omen Laptop will not recognize my external hard drives and 2 USB Flash drives

[jkm49]

I have 5 external hard drives one of which is an HP, no problem with this one. A Seagate, and Western Digitals.  Two San DIsk flash drives.  Up until a few days ago all of the above were functioning and displaying on the WIndows FIle Mgr and Disk Mgt in the Device Mgr.  Now only the HP is being recognized and shows up on the File Mgr.  When I plug these directly into the lapt USB port I get beep, the little lite on the drives flashes and that is it, I go to WIndows FIle Mgr of the Device Mgr and there is no recognition of these drives.  This afternoon I tried my extra flash drives that I don't use much and all were recognized before.  This same problem arouse sometime ago and I was able to fix it, problem is I can't remember how I did it. I happened to all the hard drives listed above and the HP plus the 2 flash drives.  Where and how I ended up fixing it was in some properties box that said the current drive was not enabled, I clicked enable for all of them and the hard drives were good to go.  I thought I would give this forum a look before contacting HP support, the machine is still under warrantee for Hardware issues.

Thanks and any information would be appreciated

Kevin

[A4Apollo]

Hi! @jkm49, Welcome to HP forums.

I understand the USB devices are not getting recognized on your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Have you tried checking with different USB devices or with different USB ports?

Please provide the product number of your PC to assist you better.

Please try few steps recommended below.
 
1. Open Device Manager.
2. Expand category “Universal Serial Bus controllers”.
3. Double-click the “USB Root Hub” device, and click the Power Management tab. (if there’s more than one USB Root Hub device, repeat these steps for each one.)
4. Turn off the Allow the computer to turn off this device to save power option, and click  OK button.
 

Disconnect all USB devices connected to the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.
In Windows, search for and open Device Manager.
The Device Manager window opens.
Double-click Universal Serial Bus Controllers to expand the list.
Right-click the first USB Root Hub in the list, then select Uninstall.
Click OK to confirm.
Continue uninstalling all USB Root Hubs listed.
Close Device Manager and restart the computer.
If the USB device that is having problems came with software and it was not previously installed, install the software now, following the manufacturer instructions.
Reconnect the USB device that was having problems and test it to see if it works.

 
Open Device Manager (Right Click on Windows Logo and Click Device Manager).
Now find and expand Universal Serial Bus controllers. Now right click on USB drivers and click Uninstall. Do for all USB drivers one by one.
Now Restart your PC. The USB drivers are automatically re-install and solve the corrupted USB devices.
Right-click on the battery icon and click Power Options.
Click Change plan settings.
Now click Change advanced power settings.
Find and expand USB settings.
Expand USB selective suspend settings and Disable both On battery and Plugged in settings.

Also, try the steps recommended below.

On your keyboard, press the Windows logo key and R at the same time. Type devmgmt.msc and press Enter. 

Click the down arrow to expand Universal Serial Bus controllers. Right-click USB Root Hub option and click Properties.

Go to Power Management tab and uncheck the Allow the computer to turn off this device to save power. Click OK.

If you have more USB Root Hubs, you need to repeat this operation a couple of times. Please remember to click OK after each performance.

If your USB device is still not working after this, please check the Allow the computer to turn off this device to save power back on. 

Follow the path: Control Panel > Hardware and Sound > Power Options.

Click Choose what the power button does.

Click Change settings that are currently unavailable. 

Uncheck Turn on fast startup and press Save changes.

Restart your computer and plug in the USB device to see if it works.

Refer this article to further troubleshoot USB connection issues with your PC.

Also, try updating the BIOS and chipset drivers on your PC using HP support assistant and check if it helps.

Refer this article to know more information about using HP support assistant.

Let me knowif this helps!
Have a great day ahead! 🙂

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