Omen X 2S Factory recovery Issue

[Fredo1982]

Hello HP Support Community,

I am requesting assistance with obtaining the original factory recovery image for my HP OMEN X 2S laptop.

Device information:

* Model: HP OMEN X by HP 2S 15-dg0001la
* Product number: 6QV31LA#AKH
* Original operating system: Windows 10 64-bit
* Current operating system: Windows 11

Original problem:

I have been experiencing persistent issues with OMEN Gaming Hub and the laptop’s integrated secondary touchscreen.

OMEN Gaming Hub may start correctly when only the primary display is enabled, but it crashes or behaves incorrectly when launched directly on the secondary display.

Disabling Windows’ “Optimizations for windowed games” allowed OMEN Gaming Hub to start with both displays active, but the problem persists when the application is closed and relaunched on the secondary screen.

I have already attempted multiple troubleshooting procedures, including reinstalling and repairing OMEN Gaming Hub, checking HP drivers and services, and reinstalling Windows. Unfortunately, the issue persists.

Factory recovery problem:

I decided to restore the laptop to its original HP factory configuration using HP Cloud Recovery Tool.

The tool successfully identifies my laptop and attempts to download the following recovery image:

M12379-D11.ISO

However, the download repeatedly fails with:

* HP Cloud Recovery error: 0xC00404
* HTTP response: 403
* Error code: InvalidObjectState
* Error message: “The operation is not valid for the object’s storage class.”

I have tested different USB flash drives and confirmed that the current USB drive is functioning correctly.

The recovery tool reaches the image download stage, but the download fails repeatedly.

The diagnostic logs suggest that the recovery image is currently unavailable from HP’s storage service.

My request:

Could an HP representative or recovery specialist please help me with the following?

1. Confirm whether recovery image M12379-D11.ISO is still available.
2. Check whether the image can be restored or made downloadable again.
3. Provide an alternative official download method, if available.
4. Confirm whether I can purchase an original HP factory recovery USB for my specific laptop model.
5. Escalate this issue to the team responsible for HP Cloud Recovery images, if necessary.

My laptop is out of warranty, 

I have the HP Cloud Recovery diagnostic ZIP logs available and can provide them through an appropriate private support channel.

I would greatly appreciate any assistance in restoring the original factory configuration, including the software required for the secondary touchscreen.

Thank you for your time and support.