Omen laptop bricked with Omen startup utility

[NickEJ02903]

Hi-I have been using my Omen laptop as a desktop through a KVM setup for a couple of years now, and never had trouble waking it from sleep with the keyboard. I recently removed it to its own separate keyboard, mouse, and monitor and it wouldn't wake up from sleep with the USB keyboard input. I thought I'd fix that with the BIOS, but I instead got access to the Omen Startup Assistant. I went through  the  menu, and didn't find anything about waking from USB input, so  I tried to exit. The Left/Right buttons on the laptop didn't work, nor did any buttons other than up/down, so I was unable to select "Cancel" or "Exit". After a few minutes of trying every button on the keyboard and getting a beep but no usable action, I did a hard restart.

Now, the computer will not turn on. That is, the power light doesn't turn on, the screen doesn't light up. Nothing. I tried the "Hard Restart" recommended through Support, but that didn't work either. Complete brick. Can anything be done?

[Nal_NR]

Hi @NickEJ02903,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that.

This might require one-on-one interaction to fix the issue.

I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.