Omnibook 5 will not recognize face of signn on code

PastorJW · ‎08-07-2026

Omnibook 5 will not recognize face of sign on code

Hawks_Eye · ‎08-09-2026

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand the concern with your HP OmniBook 5 not recognizing your face or sign-in PIN. We'll work through this together.

To ensure we provide the correct HP guidance, could you please share:

• The full HP OmniBook 5 model number or product number
• Are you unable to sign in with both Windows Hello Face Recognition and the PIN, or only facial recognition?
• Did this start after a Windows update, BIOS update, or initial device setup?
• Do you receive any specific error message when attempting facial recognition or PIN sign-in?
• Are you able to sign in using your Microsoft account password instead?

Once these details are available, we can provide the most appropriate troubleshooting steps for your specific OmniBook 5 model.

We're looking forward to helping you get back up and running!

Regards,

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.

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