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‎08-23-2026 11:36 AM

HP Recommended
Operating System: Microsoft Windows 11

Brand new laptop. After going thru setup, Windows Update runs. When Windows Update KB5121003 is applied, Omnibook X Flip (Ryzen AI 465) notebook hangs at HP logo on boot.

 

Identical symptoms to:

https://learn.microsoft.com/en-us/answers/questions/5982539/windows-11-kb5121003-installation-and-bo...

and

https://www.reddit.com/r/techsupport/comments/1vuztj2/brand_new_hp_laptop_becomes_stuck_on_bootlogo/

 

Category:
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1 REPLY 1

‎08-23-2026 09:05 PM

HP Recommended

Do this:

  1. Hold the power button for about 10 seconds until the Nitro turns off.
  2. Turn it on.
  3. When the Acer logo or Windows spinning dots appear, hold the power button again until it shuts down.
  4. Repeat this interruption twice.
  5. Turn it on a third time and let it continue. Windows should display Preparing Automatic Repair. 
  6. Once in Windows RE, select Troubleshoot > Advanced options > Uninstall Updates.
  7. Select and Uninstall the latest KB5121003 update you did. 
  8. Now check
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