On restarts my laptop can't find the operating system

[Ferris-Bueller]

My laptop when it restarts tells me that the boot device wasn't found and to please install an operating system on my hard drive. It then gives me the option to go to system diagnostics and if i click this it lets me do a memory check, a hard drive check, and to change the language. When I do the hard drive check it immediately finishes saying that there is no hard drive. To "fix" this I do a hard restart and eventually it works. Please help I really like this laptop and would hate to have to throw it out of a window 🙃😂 

[Echo_Lake]

@Ferris-Bueller

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Step 1: Perform a hard reset  (do not skip any troubleshooting steps if you feel steps are repeating) 
• Step 2: Restore BIOS default settings
• Step 3: Test the hard drive using HP PC Hardware Diagnostics
• Step 4: Reseat the hard drive
• Step 5: Perform an HP System Recovery
• Click here: https://support.hp.com/in-en/document/c01443463 to complete the troubleshooting steps. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Ferris-Bueller]

Hello again,

So I have done everything except cracking open my PC and reseating the hard drive(including step 5) and It still hasn't fixed the issue. I really don't want to open my laptop up for fear of causing further damage. How else can I fix the issue? Is there a place I can hire to do this job?

Ferris

[Echo_Lake]

@Ferris-Bueller

Thank you for posting back.

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.