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Locked

‎03-26-2024 02:05 PM

HP Recommended
Product: HP Stream - 14-ax027cl
Operating System: Microsoft Windows 10 in S Mode

I  have forgotten both admin and user passwords as haven't use the computer for 4 years. After several attempts the only response I get is "Enter admin password or power on password". I was told that it requires a factory reset. However, haven't found a viable way to do that. What are my options?

Category:
1 person had the same question
1 REPLY 1

‎03-26-2024 02:07 PM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

I work on behalf of HP.
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