Operating System Fails to copy files all the way through

[AlwysL8]

I recently replaced the Hard Drive in my HP Pavailion Notebook.   I puchased the Windows 8.1 64-bit Recovery Kit DVD from HP.

When I ran the DVD's, everything worked fine with DVD #1.   When I ran DVD #2, it only copyied to 65% and then it showed a pop up with this message - Recovery Manager      Copy File Fails        From:E:\PRELOAD\BASE22.SWM       To:Z\RM\IMAGE\BASE22.SWM

Press OK to retry.          Everytime I retried,  it stopped at the 65% and same message.

I thought it might be bad DVD's and when I called HP to see if I could get a replacement, they told me it might not be the DVDs.  They said it could be a setting that needs to be fixed?

Can someone help?

[asmita6658]

@AlwysL8

Greetings!

Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue while installing the operating system using the Recovery Media.

Don't worry, I'm here to help! I have sent you a Private Message with the details about the next course of action.

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