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Locked

‎07-12-2018 12:06 AM

HP Recommended
Product: HP 15-ay101ne Laptop
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I have a HP 15-ay101ne Laptop, Serial No. CND7042LZJ.

 

From yesterday, neither hard drive nor the operating system is being detected. I'm attaching the screenshots and the system logs with respect to the issue. Kindly check and help.

 

Thank you.IMG_20180712_094019.jpgIMG_20180712_094041.jpgIMG_20180712_094213.jpgIMG_20180712_094325.jpg

 

<?xml version="1.0" encoding="UTF-8"?>
<payload>
<element name="Application" type="Description" sequence-id="1">
<attribute name="a0" value="HPAdvSysDiag_System"/>
<attribute name="a1" value="6.2.1.0"/>
<attribute name="a2" value="2"/>
<attribute name="p1" value="10/27/2016"/>
<attribute name="p2" value="F.21"/>
<attribute name="p3" value="62.36"/>
<attribute name="p5" value=""/>
<attribute name="p15" value="2"/>
<attribute name="p16" value="0"/>
<attribute name="p17" value="0"/>
<attribute name="p20" value="00000001"/>
<attribute name="p4" value="1"/>
<attribute name="p500" value="1"/>
<attribute name="p501" value="0"/>
<attribute name="p502" value="FBYTE#3Q6b7K7P7WaBapaqasauawbhbpbzcbdUdpdq.Ag"/>
<attribute name="p503" value=""/>
<attribute name="p530" value="0"/>
<attribute name="p531" value="0"/>
<attribute name="p550" value="WDE1DW24"/>
<attribute name="p551" value="ST1000LM035-1RK172"/>
<attribute name="p21" value="00000001"/>
<attribute name="p0" value="2018-07-12 01:26:48"/>
<attribute name="p10" value="0"/>
<attribute name="p12" value="F"/>
<attribute name="z65" value="1"/>
<attribute name="z66" value="1"/>
<attribute name="Z67" value="1"/>
<attribute name="d1" value="11"/>
<attribute name="d14" value="E1"/>
<attribute name="d11" value="B1"/>
<attribute name="d4" value="43"/>
<attribute name="z31" value="1"/>
<attribute name="z32" value="WDE1DW24"/>
<attribute name="z33" value="ST1000LM035-1RK172"/>
<attribute name="z34" value="RSM4"/>
<attribute name="z35" value="74706DB0"/>
<attribute name="z36" value="1"/>
<attribute name="z37" value="301"/>
<attribute name="a4" value="00.00.00.12"/>
<attribute name="d0" value="3"/>
<attribute name="z0" value="9U0E0F-8PQ961-XD7UQ1-60DJ03"/>
<attribute name="e0" value="301"/>
</element>
<element name="Application" type="Description" sequence-id="2">
<attribute name="a0" value="HPAdvSysDiag_System"/>
<attribute name="a1" value="6.2.1.0"/>
<attribute name="a2" value="2"/>
<attribute name="p1" value="10/27/2016"/>
<attribute name="p2" value="F.21"/>
<attribute name="p3" value="62.36"/>
<attribute name="p5" value=""/>
<attribute name="p15" value="2"/>
<attribute name="p16" value="17B9AC000"/>
<attribute name="p17" value="173C7E000"/>
<attribute name="p20" value="00000001"/>
<attribute name="p4" value="1"/>
<attribute name="p500" value="1"/>
<attribute name="p501" value="0"/>
<attribute name="p502" value="FBYTE#3Q6b7K7P7WaBapaqasauawbhbpbzcbdUdpdq.Ag"/>
<attribute name="p503" value=""/>
<attribute name="p530" value="0"/>
<attribute name="p531" value="0"/>
<attribute name="p550" value="WDE1DW24"/>
<attribute name="p551" value="ST1000LM035-1RK172"/>
<attribute name="p21" value="00000001"/>
<attribute name="p0" value="2018-07-12 01:27:46"/>
<attribute name="p10" value="0"/>
<attribute name="p12" value="L"/>
<attribute name="z65" value="1"/>
<attribute name="z66" value="1"/>
<attribute name="Z67" value="1"/>
<attribute name="z70" value="0"/>
<attribute name="z71" value="B22"/>
<attribute name="z72" value="A7A"/>
<attribute name="z73" value="A7A"/>
<attribute name="z74" value="1"/>
<attribute name="z75" value="38"/>
<attribute name="z76" value="1B"/>
<attribute name="z77" value="40E0"/>
<attribute name="z78" value="0"/>
<attribute name="z79" value="3908"/>
<attribute name="z80" value="E0"/>
<attribute name="z81" value="103C"/>
<attribute name="z82" value="1035"/>
<attribute name="z83" value="1039"/>
<attribute name="z84" value="1036"/>
<attribute name="z85" value="31498 12/22/2016"/>
<attribute name="z86" value="131-42-6E"/>
<attribute name="z87" value="6EZRVC4GW58FL5"/>
<attribute name="z88" value="1"/>
<attribute name="z89" value="3"/>
<attribute name="z90" value="1"/>
<attribute name="z91" value="1"/>
<attribute name="z92" value="1"/>
<attribute name="z94" value="0"/>
<attribute name="z95" value="5E"/>
<attribute name="z96" value="0"/>
<attribute name="z97" value="0"/>
<attribute name="z98" value="1"/>
<attribute name="z99" value="1"/>
<attribute name="z100" value="1"/>
<attribute name="z101" value="12C"/>
<attribute name="d1" value="17"/>
<attribute name="d14" value="E1"/>
<attribute name="d11" value="B1"/>
<attribute name="d4" value="43"/>
<attribute name="z31" value="1"/>
<attribute name="z32" value="WDE1DW24"/>
<attribute name="z33" value="ST1000LM035-1RK172"/>
<attribute name="z34" value="RSM4"/>
<attribute name="z35" value="74706DB0"/>
<attribute name="z36" value="1"/>
<attribute name="z37" value="301"/>
<attribute name="a4" value="00.00.00.16"/>
<attribute name="d0" value="3"/>
<attribute name="z0" value="9U0E0F-8PQ961-XD7UQ1-60DJ03"/>
<attribute name="e0" value="301"/>
</element>
<element name="Application" type="Description" sequence-id="3">
<attribute name="a0" value="HPAdvSysDiag_HardDrive"/>
<attribute name="a1" value="6.2.1.0"/>
<attribute name="a2" value="2"/>
<attribute name="p1" value="10/27/2016"/>
<attribute name="p2" value="F.21"/>
<attribute name="p3" value="62.36"/>
<attribute name="p5" value=""/>
<attribute name="p15" value="2"/>
<attribute name="p16" value="17B9AC000"/>
<attribute name="p17" value="173C7C000"/>
<attribute name="p20" value="00000001"/>
<attribute name="p4" value="1"/>
<attribute name="p500" value="1"/>
<attribute name="p501" value="0"/>
<attribute name="p502" value="FBYTE#3Q6b7K7P7WaBapaqasauawbhbpbzcbdUdpdq.Ag"/>
<attribute name="p503" value=""/>
<attribute name="p530" value="0"/>
<attribute name="p531" value="0"/>
<attribute name="p550" value="WDE1DW24"/>
<attribute name="p551" value="ST1000LM035-1RK172"/>
<attribute name="p21" value="00000001"/>
<attribute name="p0" value="2018-07-12 01:28:26"/>
<attribute name="p10" value="0"/>
<attribute name="d4" value="43"/>
<attribute name="z31" value="1"/>
<attribute name="z32" value="WDE1DW24"/>
<attribute name="z33" value="ST1000LM035-1RK172"/>
<attribute name="z34" value="RSM4"/>
<attribute name="z35" value="74706DB0"/>
<attribute name="z36" value="1"/>
<attribute name="z37" value="301"/>
<attribute name="a4" value="00.00.00.00"/>
<attribute name="d0" value="3"/>
<attribute name="z0" value="9U0E0F-8PQ961-XD7UQ1-60DJ03"/>
<attribute name="e0" value="301"/>
</element>
<element name="Application" type="Description" sequence-id="4">
<attribute name="a0" value="HPAdvSysDiag_HardDrive"/>
<attribute name="a1" value="6.2.1.0"/>
<attribute name="a2" value="2"/>
<attribute name="p1" value="10/27/2016"/>
<attribute name="p2" value="F.21"/>
<attribute name="p3" value="62.36"/>
<attribute name="p5" value=""/>
<attribute name="p15" value="2"/>
<attribute name="p16" value="0"/>
<attribute name="p17" value="0"/>
<attribute name="p20" value="00000001"/>
<attribute name="p4" value="1"/>
<attribute name="p500" value="1"/>
<attribute name="p501" value="0"/>
<attribute name="p502" value="FBYTE#3Q6b7K7P7WaBapaqasauawbhbpbzcbdUdpdq.Ag"/>
<attribute name="p503" value=""/>
<attribute name="p530" value="0"/>
<attribute name="p531" value="0"/>
<attribute name="p550" value="WDE1DW24"/>
<attribute name="p551" value="ST1000LM035-1RK172"/>
<attribute name="p21" value="00000001"/>
<attribute name="p0" value="2018-07-12 09:08:45"/>
<attribute name="p10" value="0"/>
<attribute name="p12" value="S"/>
<attribute name="d4" value="43"/>
<attribute name="z31" value="1"/>
<attribute name="z32" value="WDE1DW24"/>
<attribute name="z33" value="ST1000LM035-1RK172"/>
<attribute name="z34" value="RSM4"/>
<attribute name="z35" value="74706DB0"/>
<attribute name="z36" value="1"/>
<attribute name="z37" value="301"/>
<attribute name="a4" value="00.00.00.00"/>
<attribute name="d0" value="3"/>
<attribute name="z0" value="9U0E0F-8PQ961-XD7UQ1-60DJ03"/>
<attribute name="e0" value="301"/>
</element>
<element name="Application" type="Description" sequence-id="5">
<attribute name="a0" value="HPAdvSysDiag_HardDrive"/>
<attribute name="a1" value="6.2.1.0"/>
<attribute name="a2" value="2"/>
<attribute name="p1" value="10/27/2016"/>
<attribute name="p2" value="F.21"/>
<attribute name="p3" value="62.36"/>
<attribute name="p5" value=""/>
<attribute name="p15" value="2"/>
<attribute name="p16" value="0"/>
<attribute name="p17" value="0"/>
<attribute name="p20" value="00000001"/>
<attribute name="p4" value="1"/>
<attribute name="p500" value="1"/>
<attribute name="p501" value="0"/>
<attribute name="p502" value="FBYTE#3Q6b7K7P7WaBapaqasauawbhbpbzcbdUdpdq.Ag"/>
<attribute name="p503" value=""/>
<attribute name="p530" value="0"/>
<attribute name="p531" value="0"/>
<attribute name="p550" value="WDE1DW24"/>
<attribute name="p551" value="ST1000LM035-1RK172"/>
<attribute name="p21" value="00000001"/>
<attribute name="p0" value="2018-07-12 09:30:57"/>
<attribute name="p10" value="0"/>
<attribute name="p12" value="S"/>
<attribute name="d4" value="43"/>
<attribute name="z31" value="1"/>
<attribute name="z32" value="WDE1DW24"/>
<attribute name="z33" value="ST1000LM035-1RK172"/>
<attribute name="z34" value="RSM4"/>
<attribute name="z35" value="74706DB0"/>
<attribute name="z36" value="1"/>
<attribute name="z37" value="301"/>
<attribute name="a4" value="00.00.00.01"/>
<attribute name="d0" value="3"/>
<attribute name="z0" value="9U0E0F-8PQ961-XD7UQ1-60DJ03"/>
<attribute name="e0" value="301"/>
</element>
<element name="Application" type="Description" sequence-id="6">
<attribute name="a0" value="HPAdvSysDiag_HardDrive"/>
<attribute name="a1" value="6.2.1.0"/>
<attribute name="a2" value="2"/>
<attribute name="p1" value="10/27/2016"/>
<attribute name="p2" value="F.21"/>
<attribute name="p3" value="62.36"/>
<attribute name="p5" value=""/>
<attribute name="p15" value="2"/>
<attribute name="p16" value="0"/>
<attribute name="p17" value="0"/>
<attribute name="p20" value="00000001"/>
<attribute name="p4" value="1"/>
<attribute name="p500" value="1"/>
<attribute name="p501" value="0"/>
<attribute name="p502" value="FBYTE#3Q6b7K7P7WaBapaqasauawbhbpbzcbdUdpdq.Ag"/>
<attribute name="p503" value=""/>
<attribute name="p530" value="0"/>
<attribute name="p531" value="0"/>
<attribute name="p550" value="WDE1DW24"/>
<attribute name="p551" value="ST1000LM035-1RK172"/>
<attribute name="p21" value="00000001"/>
<attribute name="p0" value="2018-07-12 09:40:28"/>
<attribute name="p10" value="0"/>
<attribute name="p12" value="L"/>
<attribute name="d4" value="43"/>
<attribute name="z31" value="1"/>
<attribute name="z32" value="WDE1DW24"/>
<attribute name="z33" value="ST1000LM035-1RK172"/>
<attribute name="z34" value="RSM4"/>
<attribute name="z35" value="74706DB0"/>
<attribute name="z36" value="1"/>
<attribute name="z37" value="301"/>
<attribute name="a4" value="00.00.00.03"/>
<attribute name="d0" value="3"/>
<attribute name="z0" value="9U0E0F-8PQ961-XD7UQ1-60DJ03"/>
<attribute name="e0" value="301"/>
</element>
<element name="Application" type="Description" sequence-id="7">
<attribute name="a0" value="HPAdvSysDiag_HardDrive"/>
<attribute name="a1" value="6.2.1.0"/>
<attribute name="a2" value="2"/>
<attribute name="p1" value="10/27/2016"/>
<attribute name="p2" value="F.21"/>
<attribute name="p3" value="62.36"/>
<attribute name="p5" value=""/>
<attribute name="p15" value="2"/>
<attribute name="p16" value="0"/>
<attribute name="p17" value="0"/>
<attribute name="p20" value="00000001"/>
<attribute name="p4" value="1"/>
<attribute name="p500" value="1"/>
<attribute name="p501" value="0"/>
<attribute name="p502" value="FBYTE#3Q6b7K7P7WaBapaqasauawbhbpbzcbdUdpdq.Ag"/>
<attribute name="p503" value=""/>
<attribute name="p530" value="0"/>
<attribute name="p531" value="0"/>
<attribute name="p550" value="WDE1DW24"/>
<attribute name="p551" value="ST1000LM035-1RK172"/>
<attribute name="p21" value="00000001"/>
<attribute name="p0" value="2018-07-12 09:40:57"/>
<attribute name="p10" value="0"/>
<attribute name="d4" value="43"/>
<attribute name="z31" value="1"/>
<attribute name="z32" value="WDE1DW24"/>
<attribute name="z33" value="ST1000LM035-1RK172"/>
<attribute name="z34" value="RSM4"/>
<attribute name="z35" value="74706DB0"/>
<attribute name="z36" value="1"/>
<attribute name="z37" value="301"/>
<attribute name="a4" value="00.00.00.00"/>
<attribute name="d0" value="3"/>
<attribute name="z0" value="9U0E0F-8PQ961-XD7UQ1-60DJ03"/>
<attribute name="e0" value="301"/>
</element>
</payload>

 

2018-07-12 01:26:25 ================================================
2018-07-12 01:26:25 EFI System Diagnostic 6.2.1.0 Started
2018-07-12 01:26:25 Load Options =
2018-07-12 01:26:25 Console Control Protocol Not Available
2018-07-12 01:26:25 SysDiagsBiosData2011 Configuration Variable Acquired
2018-07-12 01:26:25 Found HP Thermal Diagnostic Protocol
2018-07-12 01:26:25 [L]> System ID: 81EE
2018-07-12 01:26:25 HP BIOS Image Interface Protocol Version 2.0
2018-07-12 01:26:25 [L]> Found 4 Processors 4 Enabled Processors
2018-07-12 01:26:25 [L]> Found 1 Absolute Pointer Protocol(s)
2018-07-12 01:26:26 [L]> 0 UART device path node found.
2018-07-12 01:26:26 System Family: = 2
2018-07-12 01:26:26 Filter Serial Port Test for SystemFamily 2
2018-07-12 01:26:26 [L]> PlatformLang reported as en-US.
2018-07-12 01:26:26 [L]> Language Selected is currently (eng).
2018-07-12 01:26:32 Initializing Drive Library.
2018-07-12 01:26:32 TscPerSecond = 0D06AE078h
2018-07-12 01:26:32 Installed DTD ATA Commands Protocol
2018-07-12 01:26:32 Found installed DTD ATA Commands Protocol supporting Packet Commands!
2018-07-12 01:26:32 Found 1 Hard Disk Drive.
2018-07-12 01:26:32 Drive 0 SMART Supported
2018-07-12 01:26:32 AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0x7CA31B98) to Drive 0
2018-07-12 01:26:32 Found 1 Optical Disk Drive.
2018-07-12 01:26:32 AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0x7CA30A18) to Drive 1
2018-07-12 01:26:32 2 Total ATA Drives Found
2018-07-12 01:26:32 Found 1 handles supporting EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
2018-07-12 01:26:33 Run_Inquiry(): PassThru() failed. (Time out)
2018-07-12 01:26:33 No handle found supporting EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (52C78312-8EDC-4233-98F2-1A1AA5E388A5).
2018-07-12 01:26:33 No handle found supporting LEGACY_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
2018-07-12 01:26:33 1 Total Hard Disc Drives Found
2018-07-12 01:26:33 1 Total Optical Disc Drives Found
2018-07-12 01:26:33 Found 1 Hard Disk Drives
2018-07-12 01:26:33 Found 1 Optical Disk Drives
2018-07-12 01:26:33 [L]> System ID: 81EE
2018-07-12 01:26:33 System Model: = HP Notebook
2018-07-12 01:26:33 System SKU: = Y7X13EA#ABV
2018-07-12 01:26:33 System ID: 81EE
2018-07-12 01:26:33 [L]> SMBIOS Type: 4, ID: 4 not found.
2018-07-12 01:26:33 Type 11 OS Image: BUILDID#16WW3CRT602#SABV#DABV
2018-07-12 01:26:33 HDD 0 Model : ST1000LM035-1RK172
2018-07-12 01:26:33 HDD 0 Serial: WDE1DW24
2018-07-12 01:26:33 ODD 0 Model : hp DVDRW DU8AESH
2018-07-12 01:26:33 ODD 0 Serial: 486651918322
2018-07-12 01:26:33 DIMM 0 Serial Number: 17F62603
2018-07-12 01:26:33 DIMM 0 Part Number : M471A5244CB0-CRC
2018-07-12 01:26:33 DIMM 1 Serial Number: 12C70C1A
2018-07-12 01:26:33 DIMM 1 Part Number : RMSA3270MB76H8F2400
2018-07-12 01:26:33 BIOS Revision: F.21
2018-07-12 01:26:33 [L]> Platform Vendor ID : 0x8086
2018-07-12 01:26:33 [L]> Platform Device ID : 0x5904
2018-07-12 01:26:33 InitializeCeeLogs - No Records Found
2018-07-12 01:26:33 [L]> EFI_HP_BATTERY_CONTROL_PROTOCOL_2010 is present.
2018-07-12 01:26:33 Starting Graphical System Diagnostic Menu
2018-07-12 01:26:48 System Fast Test Selected
2018-07-12 01:26:48 [L]> Total Memory 6073MB, Free 5948MB (1522814 Pages)
2018-07-12 01:26:48 [L]> Calculated 0x0000000011579C46 TSC Ticks per MB.
2018-07-12 01:26:48 Estimated Total Time Required = 807s
2018-07-12 01:26:48 Battery Test Started
2018-07-12 01:26:48 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '0'.
2018-07-12 01:26:48 System reports 1 batteries supported.
2018-07-12 01:26:48 Will not check battery charging since AC Power is not ON
2018-07-12 01:26:48 [L]> Battery state is good; but AC adapter is absent.
2018-07-12 01:26:48 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_0, RESET) returned 'Success'.
2018-07-12 01:26:48 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Not Found'.
2018-07-12 01:26:51 Battery 0 returned 0x0000000000000001
2018-07-12 01:26:51 Overall Battery Result = 1
2018-07-12 01:26:51 CPU Test Started
2018-07-12 01:26:52 Start Numeric Coprocessor Test.
2018-07-12 01:27:00 CPU Test Completed - Result 1
2018-07-12 01:27:00 Wireless Module Check Started
2018-07-12 01:27:00 Wireless Module Check Completed - Result 1
2018-07-12 01:27:00 SMART Check Started
2018-07-12 01:27:00 AtaCommandsReadSMARTStatus(): Cylinder Low 0xF4, Cylinder High 0x2C
2018-07-12 01:27:00 SMART Check Completed - Result 3
2018-07-12 01:27:00 Error Code=0x301
2018-07-12 01:27:00 Serial Number : CND7042LZJ
2018-07-12 01:27:00 Warranty Start Date : 09/05/2017
2018-07-12 01:27:00 WarrantyIDString size = 60
2018-07-12 01:27:00 Warranty ID = 9U0E0F-8PQ961-XD7UQ1-60DJ03
2018-07-12 01:27:00 Device path: PciRoot(0x0)/Pci(0x17,0x0)/Sata(0x0,0x0,0x0)
2018-07-12 01:27:00 0 0 23 0
2018-07-12 01:27:00 Matched FailingBus = 0, FailingDev = 23, FailingFunc = 0
2018-07-12 01:27:19 System Fast Test Completed
2018-07-12 01:27:46 System Extensive Test Selected
2018-07-12 01:27:46 [L]> Total Memory 6073MB, Free 5948MB (1522812 Pages)
2018-07-12 01:27:47 [L]> Calculated 0x0000000094B660F4 TSC Ticks per MB.
2018-07-12 01:27:47 Drive Partition 2 (NOTOUCH)
2018-07-12 01:27:47 Drive Partition 4 (NOTOUCH)
2018-07-12 01:27:47 Found 5 Partitions on Drive
2018-07-12 01:27:47 SectorPerCluster 0x8
2018-07-12 01:27:47 Cluster Size 0x1000
2018-07-12 01:27:47 Partition has 0x10000 Clusters
2018-07-12 01:27:47 Volume is FAT32
2018-07-12 01:27:47 Drive 0, Partition 0 - Decoding FAT data
2018-07-12 01:27:47 Partition Starting LBA 0x800
2018-07-12 01:27:47 Partition Size in LBA 0x82000
2018-07-12 01:27:47 Partition (FAT32) Clusters: Read=0x56FD Skipped=0xA903 Total=0x10000
2018-07-12 01:27:50 NTFS Blocks Used 4347318, Free 3273538
2018-07-12 01:27:50 EXT3 Blocks Used 0, Free 0
2018-07-12 01:27:50 FAT32 Clusters Used 22269, Free 43267
2018-07-12 01:27:50 Estimated Total Time Required = 14354s
2018-07-12 01:27:50 Battery Test Started
2018-07-12 01:27:50 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '0'.
2018-07-12 01:27:50 System reports 1 batteries supported.
2018-07-12 01:27:50 Will not check battery charging since the FullChargeStatus variable is TRUE
2018-07-12 01:27:50 [L]> Battery state is good.
2018-07-12 01:27:50 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_0, RESET) returned 'Success'.
2018-07-12 01:27:50 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Not Found'.
2018-07-12 01:27:53 Battery 0 returned 0x0000000000000000
2018-07-12 01:27:53 Overall Battery Result = 7
2018-07-12 01:27:53 CPU Test Started
2018-07-12 01:27:54 Start Numeric Coprocessor Test.
2018-07-12 01:28:01 CPU Test Completed - Result 1
2018-07-12 01:28:01 Wireless Module Check Started
2018-07-12 01:28:01 Wireless Module Check Completed - Result 1
2018-07-12 01:28:01 SMART Check Started
2018-07-12 01:28:02 AtaCommandsReadSMARTStatus(): Cylinder Low 0xF4, Cylinder High 0x2C
2018-07-12 01:28:02 SMART Check Completed - Result 3
2018-07-12 01:28:02 Error Code=0x301
2018-07-12 01:28:02 Serial Number : CND7042LZJ
2018-07-12 01:28:02 Warranty Start Date : 09/05/2017
2018-07-12 01:28:02 WarrantyIDString size = 60
2018-07-12 01:28:02 Warranty ID = 9U0E0F-8PQ961-XD7UQ1-60DJ03
2018-07-12 01:28:02 Device path: PciRoot(0x0)/Pci(0x17,0x0)/Sata(0x0,0x0,0x0)
2018-07-12 01:28:02 0 0 23 0
2018-07-12 01:28:02 Matched FailingBus = 0, FailingDev = 23, FailingFunc = 0
2018-07-12 01:28:10 System Extensive Test Completed
2018-07-12 01:28:26 Hard Drive SMART Check Selected
2018-07-12 01:28:26 Estimated Total Time Required = 2s
2018-07-12 01:28:26 SMART Check Started
2018-07-12 01:28:26 AtaCommandsReadSMARTStatus(): Cylinder Low 0xF4, Cylinder High 0x2C
2018-07-12 01:28:26 SMART Check Completed - Result 3
2018-07-12 01:28:26 Error Code=0x301
2018-07-12 01:28:26 Serial Number : CND7042LZJ
2018-07-12 01:28:26 Warranty Start Date : 09/05/2017
2018-07-12 01:28:26 WarrantyIDString size = 60
2018-07-12 01:28:26 Warranty ID = 9U0E0F-8PQ961-XD7UQ1-60DJ03
2018-07-12 01:28:26 Device path: PciRoot(0x0)/Pci(0x17,0x0)/Sata(0x0,0x0,0x0)
2018-07-12 01:28:26 0 0 23 0
2018-07-12 01:28:26 Matched FailingBus = 0, FailingDev = 23, FailingFunc = 0
2018-07-12 01:28:29 Hard Drive SMART Check Completed
2018-07-12 01:28:33 Uninstalling DTD ATA Commands Protocol
2018-07-12 01:28:33 Exiting System Diagnostics
2018-07-12 09:08:30 ================================================
2018-07-12 09:08:30 EFI System Diagnostic 6.2.1.0 Started
2018-07-12 09:08:30 Load Options =
2018-07-12 09:08:30 Console Control Protocol Not Available
2018-07-12 09:08:30 SysDiagsBiosData2011 Configuration Variable Acquired
2018-07-12 09:08:30 Found HP Thermal Diagnostic Protocol
2018-07-12 09:08:30 [L]> System ID: 81EE
2018-07-12 09:08:30 HP BIOS Image Interface Protocol Version 2.0
2018-07-12 09:08:30 [L]> Found 4 Processors 4 Enabled Processors
2018-07-12 09:08:30 [L]> Found 1 Absolute Pointer Protocol(s)
2018-07-12 09:08:31 [L]> 0 UART device path node found.
2018-07-12 09:08:31 System Family: = 2
2018-07-12 09:08:31 Filter Serial Port Test for SystemFamily 2
2018-07-12 09:08:31 [L]> Language Selected is currently (eng).
2018-07-12 09:08:33 Initializing Drive Library.
2018-07-12 09:08:33 TscPerSecond = 09C5DD2C8h
2018-07-12 09:08:33 Installed DTD ATA Commands Protocol
2018-07-12 09:08:33 Found installed DTD ATA Commands Protocol supporting Packet Commands!
2018-07-12 09:08:33 Found 1 Hard Disk Drive.
2018-07-12 09:08:33 Drive 0 SMART Supported
2018-07-12 09:08:33 AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0x7CA31B98) to Drive 0
2018-07-12 09:08:33 Found 1 Optical Disk Drive.
2018-07-12 09:08:33 AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0x7CA30A18) to Drive 1
2018-07-12 09:08:33 2 Total ATA Drives Found
2018-07-12 09:08:33 Found 1 handles supporting EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
2018-07-12 09:08:34 Run_Inquiry(): PassThru() failed. (Time out)
2018-07-12 09:08:34 No handle found supporting EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (52C78312-8EDC-4233-98F2-1A1AA5E388A5).
2018-07-12 09:08:34 No handle found supporting LEGACY_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
2018-07-12 09:08:34 1 Total Hard Disc Drives Found
2018-07-12 09:08:34 1 Total Optical Disc Drives Found
2018-07-12 09:08:34 Found 1 Hard Disk Drives
2018-07-12 09:08:34 Found 1 Optical Disk Drives
2018-07-12 09:08:34 [L]> System ID: 81EE
2018-07-12 09:08:34 System Model: = HP Notebook
2018-07-12 09:08:34 System SKU: = Y7X13EA#ABV
2018-07-12 09:08:34 System ID: 81EE
2018-07-12 09:08:34 [L]> SMBIOS Type: 4, ID: 4 not found.
2018-07-12 09:08:34 Type 11 OS Image: BUILDID#16WW3CRT602#SABV#DABV
2018-07-12 09:08:34 HDD 0 Model : ST1000LM035-1RK172
2018-07-12 09:08:34 HDD 0 Serial: WDE1DW24
2018-07-12 09:08:34 ODD 0 Model : hp DVDRW DU8AESH
2018-07-12 09:08:34 ODD 0 Serial: 486651918322
2018-07-12 09:08:34 DIMM 0 Serial Number: 17F62603
2018-07-12 09:08:34 DIMM 0 Part Number : M471A5244CB0-CRC
2018-07-12 09:08:34 DIMM 1 Serial Number: 12C70C1A
2018-07-12 09:08:34 DIMM 1 Part Number : RMSA3270MB76H8F2400
2018-07-12 09:08:34 BIOS Revision: F.21
2018-07-12 09:08:34 [L]> Platform Vendor ID : 0x8086
2018-07-12 09:08:34 [L]> Platform Device ID : 0x5904
2018-07-12 09:08:34 [L]> EFI_HP_BATTERY_CONTROL_PROTOCOL_2010 is present.
2018-07-12 09:08:34 Starting Graphical System Diagnostic Menu
2018-07-12 09:08:45 Hard Drive Quick Test Selected
2018-07-12 09:08:45 Estimated Total Time Required = 123s
2018-07-12 09:08:45 SMART Check Started
2018-07-12 09:08:45 AtaCommandsReadSMARTStatus(): Cylinder Low 0xF4, Cylinder High 0x2C
2018-07-12 09:08:45 SMART Check Completed - Result 3
2018-07-12 09:08:45 Error Code=0x301
2018-07-12 09:08:45 Serial Number : CND7042LZJ
2018-07-12 09:08:45 Warranty Start Date : 09/05/2017
2018-07-12 09:08:45 WarrantyIDString size = 60
2018-07-12 09:08:45 Warranty ID = 9U0E0F-8PQ961-XD7UQ1-60DJ03
2018-07-12 09:08:45 Device path: PciRoot(0x0)/Pci(0x17,0x0)/Sata(0x0,0x0,0x0)
2018-07-12 09:08:45 0 0 23 0
2018-07-12 09:08:45 Matched FailingBus = 0, FailingDev = 23, FailingFunc = 0
2018-07-12 09:09:23 Hard Drive Quick Test Completed
2018-07-12 09:09:28 Uninstalling DTD ATA Commands Protocol
2018-07-12 09:09:28 Exiting System Diagnostics
2018-07-12 09:28:55 ================================================
2018-07-12 09:28:55 EFI System Diagnostic 6.2.1.0 Started
2018-07-12 09:28:55 Load Options =
2018-07-12 09:28:55 Console Control Protocol Not Available
2018-07-12 09:28:55 SysDiagsBiosData2011 Configuration Variable Acquired
2018-07-12 09:28:55 Found HP Thermal Diagnostic Protocol
2018-07-12 09:28:55 [L]> System ID: 81EE
2018-07-12 09:28:55 HP BIOS Image Interface Protocol Version 2.0
2018-07-12 09:28:55 [L]> Found 4 Processors 4 Enabled Processors
2018-07-12 09:28:55 [L]> Found 1 Absolute Pointer Protocol(s)
2018-07-12 09:28:56 [L]> 0 UART device path node found.
2018-07-12 09:28:56 System Family: = 2
2018-07-12 09:28:56 Filter Serial Port Test for SystemFamily 2
2018-07-12 09:28:56 [L]> Language Selected is currently (eng).
2018-07-12 09:28:58 Initializing Drive Library.
2018-07-12 09:28:58 TscPerSecond = 09C501835h
2018-07-12 09:28:58 Installed DTD ATA Commands Protocol
2018-07-12 09:28:58 Found installed DTD ATA Commands Protocol supporting Packet Commands!
2018-07-12 09:28:58 Found 1 Hard Disk Drive.
2018-07-12 09:28:58 Drive 0 SMART Supported
2018-07-12 09:28:58 AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0x7CA33518) to Drive 0
2018-07-12 09:28:58 Found 1 Optical Disk Drive.
2018-07-12 09:28:58 AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0x7CA30458) to Drive 1
2018-07-12 09:28:58 2 Total ATA Drives Found
2018-07-12 09:28:58 Found 1 handles supporting EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
2018-07-12 09:28:59 Run_Inquiry(): PassThru() failed. (Time out)
2018-07-12 09:28:59 No handle found supporting EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (52C78312-8EDC-4233-98F2-1A1AA5E388A5).
2018-07-12 09:28:59 No handle found supporting LEGACY_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
2018-07-12 09:28:59 1 Total Hard Disc Drives Found
2018-07-12 09:28:59 1 Total Optical Disc Drives Found
2018-07-12 09:28:59 Found 1 Hard Disk Drives
2018-07-12 09:28:59 Found 1 Optical Disk Drives
2018-07-12 09:28:59 [L]> System ID: 81EE
2018-07-12 09:28:59 System Model: = HP Notebook
2018-07-12 09:28:59 System SKU: = Y7X13EA#ABV
2018-07-12 09:28:59 System ID: 81EE
2018-07-12 09:28:59 [L]> SMBIOS Type: 4, ID: 4 not found.
2018-07-12 09:28:59 Type 11 OS Image: BUILDID#16WW3CRT602#SABV#DABV
2018-07-12 09:28:59 HDD 0 Model : ST1000LM035-1RK172
2018-07-12 09:28:59 HDD 0 Serial: WDE1DW24
2018-07-12 09:28:59 ODD 0 Model : hp DVDRW DU8AESH
2018-07-12 09:28:59 ODD 0 Serial: 486651918322
2018-07-12 09:28:59 DIMM 0 Serial Number: 17F62603
2018-07-12 09:28:59 DIMM 0 Part Number : M471A5244CB0-CRC
2018-07-12 09:28:59 DIMM 1 Serial Number: 12C70C1A
2018-07-12 09:28:59 DIMM 1 Part Number : RMSA3270MB76H8F2400
2018-07-12 09:28:59 BIOS Revision: F.21
2018-07-12 09:28:59 [L]> Platform Vendor ID : 0x8086
2018-07-12 09:28:59 [L]> Platform Device ID : 0x5904
2018-07-12 09:28:59 [L]> EFI_HP_BATTERY_CONTROL_PROTOCOL_2010 is present.
2018-07-12 09:28:59 Starting Graphical System Diagnostic Menu
2018-07-12 09:30:57 Hard Drive Quick Test Selected
2018-07-12 09:30:57 Estimated Total Time Required = 123s
2018-07-12 09:30:57 SMART Check Started
2018-07-12 09:30:58 AtaCommandsReadSMARTStatus(): Cylinder Low 0xF4, Cylinder High 0x2C
2018-07-12 09:30:58 SMART Check Completed - Result 3
2018-07-12 09:30:58 Error Code=0x301
2018-07-12 09:30:58 Serial Number : CND7042LZJ
2018-07-12 09:30:58 Warranty Start Date : 09/05/2017
2018-07-12 09:30:58 WarrantyIDString size = 60
2018-07-12 09:30:58 Warranty ID = 9U0E0F-8PQ961-XD7UQ1-60DJ03
2018-07-12 09:30:58 Device path: PciRoot(0x0)/Pci(0x17,0x0)/Sata(0x0,0x0,0x0)
2018-07-12 09:30:58 0 0 23 0
2018-07-12 09:30:58 Matched FailingBus = 0, FailingDev = 23, FailingFunc = 0
2018-07-12 09:40:21 Hard Drive Quick Test Completed
2018-07-12 09:40:28 Hard Drive Extensive Test Selected
2018-07-12 09:40:28 Drive Partition 2 (NOTOUCH)
2018-07-12 09:40:28 Drive Partition 4 (NOTOUCH)
2018-07-12 09:40:28 Found 5 Partitions on Drive
2018-07-12 09:40:28 SectorPerCluster 0x8
2018-07-12 09:40:28 Cluster Size 0x1000
2018-07-12 09:40:28 Partition has 0x10000 Clusters
2018-07-12 09:40:28 Volume is FAT32
2018-07-12 09:40:28 Drive 0, Partition 0 - Decoding FAT data
2018-07-12 09:40:28 Partition Starting LBA 0x800
2018-07-12 09:40:28 Partition Size in LBA 0x82000
2018-07-12 09:40:28 Partition (FAT32) Clusters: Read=0x5708 Skipped=0xA8F8 Total=0x10000
2018-07-12 09:40:31 NTFS Blocks Used 4347318, Free 3273538
2018-07-12 09:40:31 EXT3 Blocks Used 0, Free 0
2018-07-12 09:40:31 FAT32 Clusters Used 22280, Free 43256
2018-07-12 09:40:31 Estimated Total Time Required = 10564s
2018-07-12 09:40:31 SMART Check Started
2018-07-12 09:40:31 AtaCommandsReadSMARTStatus(): Cylinder Low 0xF4, Cylinder High 0x2C
2018-07-12 09:40:31 SMART Check Completed - Result 3
2018-07-12 09:40:31 Error Code=0x301
2018-07-12 09:40:31 Serial Number : CND7042LZJ
2018-07-12 09:40:31 Warranty Start Date : 09/05/2017
2018-07-12 09:40:31 WarrantyIDString size = 60
2018-07-12 09:40:31 Warranty ID = 9U0E0F-8PQ961-XD7UQ1-60DJ03
2018-07-12 09:40:31 Device path: PciRoot(0x0)/Pci(0x17,0x0)/Sata(0x0,0x0,0x0)
2018-07-12 09:40:31 0 0 23 0
2018-07-12 09:40:31 Matched FailingBus = 0, FailingDev = 23, FailingFunc = 0
2018-07-12 09:40:43 Hard Drive Extensive Test Completed
2018-07-12 09:40:57 Hard Drive SMART Check Selected
2018-07-12 09:40:57 Estimated Total Time Required = 2s
2018-07-12 09:40:57 SMART Check Started
2018-07-12 09:40:57 AtaCommandsReadSMARTStatus(): Cylinder Low 0xF4, Cylinder High 0x2C
2018-07-12 09:40:57 SMART Check Completed - Result 3
2018-07-12 09:40:57 Error Code=0x301
2018-07-12 09:40:57 Serial Number : CND7042LZJ
2018-07-12 09:40:57 Warranty Start Date : 09/05/2017
2018-07-12 09:40:57 WarrantyIDString size = 60
2018-07-12 09:40:57 Warranty ID = 9U0E0F-8PQ961-XD7UQ1-60DJ03
2018-07-12 09:40:57 Device path: PciRoot(0x0)/Pci(0x17,0x0)/Sata(0x0,0x0,0x0)
2018-07-12 09:40:57 0 0 23 0
2018-07-12 09:40:57 Matched FailingBus = 0, FailingDev = 23, FailingFunc = 0
2018-07-12 09:41:00 Hard Drive SMART Check Completed
2018-07-12 09:41:06 Device path: PciRoot(0x0)/Pci(0x17,0x0)/Sata(0x0,0x0,0x0)
2018-07-12 09:41:06 0 0 23 0
2018-07-12 09:41:06 Matched FailingBus = 0, FailingDev = 23, FailingFunc = 0
2018-07-12 09:41:06 Device path: PciRoot(0x0)/Pci(0x17,0x0)/Sata(0x0,0x0,0x0)
2018-07-12 09:41:06 0 0 23 0
2018-07-12 09:41:06 Matched FailingBus = 0, FailingDev = 23, FailingFunc = 0
2018-07-12 09:41:06 Device path: PciRoot(0x0)/Pci(0x17,0x0)/Sata(0x0,0x0,0x0)
2018-07-12 09:41:06 0 0 23 0
2018-07-12 09:41:06 Matched FailingBus = 0, FailingDev = 23, FailingFunc = 0
2018-07-12 09:41:06 Device path: PciRoot(0x0)/Pci(0x17,0x0)/Sata(0x0,0x0,0x0)
2018-07-12 09:41:06 0 0 23 0
2018-07-12 09:41:06 Matched FailingBus = 0, FailingDev = 23, FailingFunc = 0
2018-07-12 09:41:06 Device path: PciRoot(0x0)/Pci(0x17,0x0)/Sata(0x0,0x0,0x0)
2018-07-12 09:41:06 0 0 23 0
2018-07-12 09:41:06 Matched FailingBus = 0, FailingDev = 23, FailingFunc = 0
2018-07-12 09:41:06 Device path: PciRoot(0x0)/Pci(0x17,0x0)/Sata(0x0,0x0,0x0)
2018-07-12 09:41:06 0 0 23 0
2018-07-12 09:41:06 Matched FailingBus = 0, FailingDev = 23, FailingFunc = 0
2018-07-12 09:41:06 Device path: PciRoot(0x0)/Pci(0x17,0x0)/Sata(0x0,0x0,0x0)
2018-07-12 09:41:06 0 0 23 0
2018-07-12 09:41:06 Matched FailingBus = 0, FailingDev = 23, FailingFunc = 0

3 REPLIES 3

‎07-12-2018 01:18 AM - edited ‎07-12-2018 01:20 AM

HP Recommended

@viveksckpm

Your  hard drive has failed and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc.

Click "continue as guest"> https://support.hp.com/us-en/contact-hp

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎07-12-2018 02:09 AM

HP Recommended

Okay, is it possible to recover the data from the damaged HDD?

Was this reply helpful? Yes No

‎07-12-2018 03:51 PM

HP Recommended

It depends on how much life is left in the drive. Best option to attempt it-remove the drive and attach it to a USB HDD Adapter. Then plug it tinto usb port of a working machine. If the machine can detect it you should be able to browse the drive and copy files over to drive of host machine.

Example:

https://www.amazon.com/dp/B00DQJME7Y/ref=sspa_dk_detail_2?psc=1&pd_rd_i=B00DQJME7Y&pf_rd_m=ATVPDKIKX...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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