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‎05-07-2017 12:49 PM

HP Recommended
Product: 1DM46EA
Operating System: Microsoft Windows 10 (64-bit)
When turning on the laptop I get an error saying

'The operating system couldn't be loaded because a critical system driver is missing

Error 0xc000007b'

It appears a fix online is to download a program but I don't have an alternative laptop/pc to save a file - just an iPhone.

Would appreciate it very much if someone could provide an alternative fix

Thanks
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-07-2017 01:45 PM - edited ‎05-07-2017 01:48 PM

HP Recommended

 

Try F11 key immediately after powering on. On Options screen choose Troubleshoot. On the Troubleshoot screen you can try Reset my PC or use HP Recovery Manager to do a System Recovery which is a fresh install of Windows. Look through the tutorial in the link.

 http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb&language...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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3 REPLIES 3

‎05-07-2017 01:45 PM - edited ‎05-07-2017 01:48 PM

HP Recommended

 

Try F11 key immediately after powering on. On Options screen choose Troubleshoot. On the Troubleshoot screen you can try Reset my PC or use HP Recovery Manager to do a System Recovery which is a fresh install of Windows. Look through the tutorial in the link.

 http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb&language...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎05-08-2017 07:47 AM

HP Recommended
Thanks

Resetting my pc took a long time but it did work

Much appreciated!!
Was this reply helpful? Yes No

‎05-08-2017 11:28 PM

HP Recommended

You're very welcome. Thank you for posting your success.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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