Operating system failure

[PandA141217]

My laptop is giving me the blue screen stating that your system has an issue and we are trying to restart. 

However, it won't proceed further. 

I am unable to start the system in safe mode. 

If it is a hardware problem, how can I fix it without losing any files? 

[IT_WinSec]

Dear @PandA141217 

Welcome to the HP Support Community.

• Your problem is known as Blue Screen of Death (BSOD). BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.
• A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely).

In order to troubleshoot, I would need some specific information.

You asked about potential hardware issue and data loss. But you first need to find the root cause and see if this is really a hardware problem.

• Please, test your PC for hardware issues using the F2 options >> here are details >> https://www.youtube.com/watch?v=6JXUp43ahHA

Let me know the results. Further advice will follow after that.