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‎07-12-2020 06:20 AM

HP Recommended
Product: W6T34PA
Operating System: Microsoft Windows 10 (64-bit)

My system getting infected with the virus so I am going to recovered my HP Notebook and I create a HP cloud recovery drive with the help of 32GB pen drive and when I am going to restore my Windows so I will choose factory reset I run that the software but at the time of end of the installation the system going error with three time first time is se blog second is detail third is very dry and when I click on rate Rai then system is rebooted and showing same error page

3 REPLIES 3

‎07-12-2020 07:22 AM

HP Recommended

Hi:

 

If none of the recovery options are working...factory reset, cloud recovery, then the only suggestion I can offer, would be to clean install W10 by making bootable installation media using the Media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-15-ay000-Notebook-PC-series/10862300/model/11543...

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‎07-12-2020 09:00 AM

HP Recommended

Please  suggest to correct way to create HP cloud recovery helping 32GB pendrive

 

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‎07-12-2020 09:29 AM

HP Recommended

Sorry, no can do.

 

If it doesn't work, it doesn't work.

 

Nothing you can do about it, which is why I suggested the clean install.

 

Better than using your notebook as a paperweight as it is only good for right now.

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