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‎08-10-2019 01:39 AM

HP Recommended
Product: hp povilion g6
Operating System: Microsoft Windows 7 (64-bit) 
Hello. Sorry for my English. I know the language very poorly. I live in Russia. QUESTION: on my povilion g6 laptop the hard drive went bad, so that the data of the operating system and the recavery zone could not be restored. How can I get an image of the operating system of my laptop to install it on a new hard drive.

 

1 REPLY 1

‎08-12-2019 06:31 PM

HP Recommended

@igorus
Thank you for posting on the HP Support Community.

 

If your HP computer with Windows 7 does not have the HP recovery program, or if the recovery discs or USB drive was not created before the recovery partition was damaged or erased, you will need to find a set of the HP recovery discs that match your model number from the Internet or install a new operating system.

 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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