Operating system

[brianwise]

My laptop says boot device not found

Please install an operating system on your hard disk how do i fix this 

 

[WAWood]

@brianwise 

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

[brianwise]

@ WAWood i ran an Hardware diagnostics uefi and got a failure id of 9AH2L2-A2UAJ6-XD7U2J-60QS03. I bought my laptop less then a year ago. I bought it for the kids to use for remote learning. after the school gave them iPad we took the computer back and it hasn't worked since. it is under warranty for 19 more days so I'm trying to get this problem solved as soon as possible