Operation System

[JG09]

Hi anyone. I have problems with my Laptop 17 by4063cl. With windows 11 64 bit. Trying to load into a new hard drive the the recovery system download from Microsoft site. The process goes well until get the question “Where you want install windows?. There is Refresh , Download, Format, New and extend. Clicking on new or others I mentioned and nothing happens. When click load a message showing not devices signed, make sure the device (USB flash Drive) is installed. I want help on this problem to recovery my laptop.

Any help would be appreciated.thanks.

[tk_srq]

@JG09,

You need to add Intel RST VMD storage controller driver to the Windows installation media for it to see the storage drive since your laptop comes with an Intel Core 11th gen processor. 

you can download IRST driver (sp146929) from the link below, 

https://ftp.hp.com/pub/softpaq/sp146501-147000/sp146929.exe

Then follow the steps below to complete the installation:

1. Connect your Windows installation usb drive to the laptop (for the best result, use an installation usb drive created with Microsoft Media Creation Tool rather than with Rufus with the iso file ).

2. Right-click on the downloaded sp file and click on "Open with administrator" to start the extraction process.

3. When you are asked where to save files, with the default directory path being displayed, click on Next.

4. Go to C:\SWSetup and locate the sp146929 folder that holds extracted files. Double click the folder and copy the F6 folder to the root directory of the Windows installation usb drive.

5. Run the Windows installation from the usb drive, and when you are asked where to install Windows, click on Load Driver.

6. Click on Browse then click the usb drive in the window that opens.

7. Click on the F6 folder and click OK.

8. Two drivers will be displayed. Select either one then click OK.

9. Now the drive will be displayed with partitions if the drive already has Windows installed. Delete all the partitions to see "Drive 0 (or 1) Unallocated space" then click Next to proceed the installation.