Order Processing Failed But Payment Charged

[awds]

Hello, I'm having issues with my order.

Last night, I ordered a customized laptop. My pending payment was approved and I was immediately charged, but the order wasn't successfully processed. My order is still in the cart. My order status wasn't emailed either. I believed it got interrupted after accidentally refreshing the browser while the order was processing.

A help from HP team would be great. 

[praveenbv]

Hi@awds,

Apologies for all the inconvenience

Don't worry as I'll be glad to help

We understand that the order is declined it has been charged, Please check the link that will help you with the status.

Hope that answers your question and you have a great day!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day!