Original HDD not recognised on system after bios update.

[ArtyH]

HP Notebook 17 by 0000na, not able to access the 1Tb drive originally installed.

Laptop was running very slowly in original configuration, changed the 16Gb nvme optain drive with a 500Gb standard nvme drive. The 1Tb drive showed up in the bios but following update no drive is showing ( F66 new bios version ). When using diskmgmt.msc or devmgmt.msc the 1Tb drive is not recognised. Any help or advice on this subject would be greatly appreciated.

Thank you for the help in this problem.

Regards,

Arty

[ub6424]

Hello @ArtyH 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[ArtyH]

Hi ub6424, thank you for your reply, sorry for delay in reply.

I think all the other requested info is in the photo's, if not please let me know what is required.

Thank you very much again for the offer of help.

Arty

[ub6424]

Hello @ArtyH 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.S

17.1 MB

Sep 6, 2021

Download

HP Consumer Desktop / Notebook PC ME Firmware Update

01 Rev.A

7.7 MB

Jul 24, 2018

Download

(3) Restart Windows

(4) Shutdown Windows ( No Sleep / No Hibernate )

(5) Disconnect charger

(6) Press and hold <power> button for 30 seconds

(7) Connect charger

(8) Test again ...

(9) Please report your results

[ArtyH]

Hi, have completed as asked but still the same. Please see pic and if possible advise,

Many thanks for your help in this matter.

Regards,

ArtyAfter installing as instructed.

[ub6424]

Hello @ArtyH 

(1) Please check <hard drive> connection

--->>> Maintenance and Service Guide

Page 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

(2) Check if the hard disk is detected on another computer.

(3) Please report your results

[ArtyH]

Hi, thanks for the quick reply.

I have already done these steps and can confirm the original HDD is working and in order. It still has data on it from the original install from factory. I formatted it as I had all my necessary data on the new NVMe drive. Should I reconfirm or is there another step you can suggest?

Thank you for your time on this problem.

Regards,

Arty

[ub6424]

Hello @ArtyH 

---

@ArtyH wrote:

Hi, thanks for the quick reply.

I have already done these steps and can confirm the original HDD is working and in order. It still has data on it from the original install from factory. I formatted it as I had all my necessary data on the new NVMe drive. Should I reconfirm or is there another step you can suggest?

Thank you for your time on this problem.

Regards,

Arty

---

You're welcome !

Please reconfirm. The hard disk should be detected and visible in BIOS and in  Windows operating system.

Kind regards

[ArtyH]

Hi, thanks again for the help. After updating the Bios, there is NO sign of any SSD or HDD. There is recognition in Windows as per photos posted previously. The bios update was the correct version from the H.P site.

Thanks again,

Arty

[ub6424]

Hello @ArtyH 

Please send pictures of < all > BIOS settings

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )