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- Original system image for HP Laptop 15-bs1xx

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09-16-2020
09:04 AM
- last edited on
09-16-2020
09:24 AM
by
BiancaS
Product: HP Laptop 15-bs1xx
Operating System: Microsoft Windows 10 (64-bit)
I need an original system image with pre-installed drivers. After reinstalling using the HP recovery tool, the system started to perform worse.
Product: HP Laptop 15-bs1xx
Serial number: [Personal Information Removed]
Product number:4UK93EA#ACB
Operating System: Microsoft Windows 10 Home single language 64-bit
1 REPLY 1
09-16-2020 10:38 AM
Sorry, but such images are internal to HP product development and are not provided to the pubilc.
The only thing that is available to the public is HP Recovery Media and that is not an image with embedded drivers.
I am a volunteer and I do not work for, nor represent, HP
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