Os recovery

[Thanis]

Hi all
I was trying to install dual os in my laptop. Unfortunately, it was overwritten the previously installed Windows 8 os which was factory installed os. I was trying to recover through F11 it was not working. I any one guide me which is the best way to recover the old windows os.

[WAWood · Accepted solution]

@Thanis

Hello;

Allow me to welcome you to the HP forums!

Here are the steps for performing a recovery:  http://support.hp.com/us-en/document/c03489643

If none of these work, then you will have to resort to ordering HP Recovery Media:  

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Before using the media, read through this: http://support.hp.com/us-en/document/c00006110

Good Luck

[Thanis]

Windows os was crashed, even my recovery drive also got erased unfortunately. So I have to buy recovery USB stick or dvd. May I know the price of os recovery USB stick and where to buy in chennai india. Please post me authorised service dealer in India chennai