Other Troubleshooter App Not Found

[MMZ_Thumper]

About a week ago I restarted my laptop and I got a message saying that my laptop did not startup correctly and I had to manually enter my BitLocker key. My laptop ended up reverting to a prior system restore point to fix the issue. Unfortunately, there were several programs that wouldn't run unless I opened the MS Store and opened the program from there. Once I do that, the program runs just fine. But I've ran into a snag that I can't figure out a work around.

For weeks I've been having issues with Nord VPN randomly dropping it's connection. Something I've been working with Nord Support to resolve. Whenever this happens, my network adapter needs to be reset. When I try running the troubleshooter I get this error message saying that the app couldn't be found. I'll attach a screenshot of the exact message. Other than running the troubleshooter, I don't know of any other way of restarting the adapter. 

I've tried reinstalling the Windows 11, version 23H2 update but the problem persists. Other than completely wiping my laptop and reinstalling Windows 11 Pro fresh. I'm hoping there's another option available. Hence why I've come here. Any response will be greatly appreciated!

I've also tried getting into WRE by holding Shift while clicking on restart. My laptop restarts but goes into like sleep mode. Nothing happens. The lights on my keyboard are on and at default. It's only when I press a key that my laptop boots up like normal.

[A_Gayathri]

Hi @MMZ_Thumper,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've encountered multiple issues with your HP Notebook, from BitLocker prompts to network adapter problems and missing troubleshooters. Here are some steps to address these issues systematically:
 

1. Fix the Missing Troubleshooter App

The missing troubleshooter issue can often be resolved by re-registering the Windows apps. Here’s how you can do that:

Open PowerShell as Administrator:

• Press Win + X and select Windows Terminal (Admin) or Windows PowerShell (Admin).

Run the following command: 

Get-AppxPackage -allusers Microsoft.Windows.Diagnosis.Troubleshooting | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
 

Restart your computer and see if the troubleshooter is accessible.

2. Reset Network Adapter Using Command Line

Since the troubleshooter isn't working, you can reset your network adapter using the Command Prompt:

Open Command Prompt as Administrator:

• Press Win + X and select Windows Terminal (Admin) or Command Prompt (Admin).

Run the following commands: netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns
 

Restart your computer and see if the network issues persist.

3. Network Adapter Driver Reinstallation

Reinstalling the network adapter driver might help resolve the connection drops:

Open Device Manager:

• Press Win + X and select Device Manager.

Expand Network Adapters, right-click on your network adapter, and select Uninstall device. Make sure to check the option to delete the driver software for this device.

Restart your computer. Windows will automatically reinstall the network driver.

4. Windows Recovery Environment (WRE) Access

To ensure you can access WRE properly:

Create a Windows 11 Installation Media:

• Use another computer to download the Windows 11 Media Creation Tool from Microsoft's website.
• Create a bootable USB drive.

Boot from the USB Drive:

• Insert the USB drive into your HP Notebook.
• Restart your laptop and press F9 (or the appropriate key for your model) to enter the boot menu.
• Select the USB drive to boot from it.

Access Advanced Options:

• Choose your language preferences, then click Next.
• Click Repair your computer in the bottom-left corner.
• Navigate to Troubleshoot > Advanced options.

5. General Troubleshooting Steps

Run SFC and DISM Scans:

1. Open Command Prompt as Administrator.
2. Run sfc /scannow.
3. After SFC completes, run: DISM /Online /Cleanup-Image /RestoreHealth

Update Drivers and Windows:

• Ensure all your drivers are up-to-date, especially network drivers.
• Check for any pending Windows updates.

6. Reinstalling Windows as a Last Resort

If all else fails, performing a fresh install of Windows 11 might be necessary. Ensure you back up your data before proceeding.

1. Use the Windows 11 Installation Media created earlier.
2. Boot from the USB drive and select Install Now.
3. Follow the on-screen instructions for a clean installation.

Refer to this document: HP Notebook - 17-by1956cl User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.