P - Printer - 3.2.1.2285

[DrMike14]

P - Printer - 3.2.1.2285  Install error - 0x800f020b

I can't seem to get rid of this error. I have tried many of the recommendations, but it persists. 

[Irfan_06 · Accepted solution]

Hi @DrMike14,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Request you to follow the below steps to fix the issue.

1) Uninstall the printer software by following the steps from this link and restart the devices.

2) Perform a power drain on the printer.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

3) Install the printer software by clicking on the link again.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[DrMike14]

Thank you very much. I will perform the instructions tomorrow. 

Mike

[Irfan_06]

Hi @DrMike14,

Keep me posted if the above shared information will help in fixing the issue.

Take care and have a great day ahead!