• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-16-2023 04:16 AM

HP Recommended
Product: HP ProBook 440 G2 Notebook PC
 
 

Hi,when I switched off my PC it was working properly but upon turning on the laptop I am left with a black background with the words

HP PC HARDWARE DIAGNOSTICS UEFI

Version 1.6.1.0 - BIOS

For more information, please visit: www.HP.com/go/techcenter/PCDiags

Memory Test
Hard Drive Check
Language
Exit.




I visited the website and have tried to click exit but the problem hasn't been resolved. I tried memory test and it passed but when I tried a hard drive test, it shows me "SMART Check and Short DST" were not installed. I need this PC to work for my upcoming projects



Please I need help urgently.

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.