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‎11-23-2020 10:22 AM

HP Recommended
Product: OMEN Laptop 15-ek0005na
Operating System: Microsoft Windows 10 (64-bit)

Hiya, Just got an Omen15 laptop. It randomly bluescreens and restarts when I'm watching videos, luckily it doesn't happen during games or work. I have no idea why this is happening, and if someone could help me stop it that would be great.

2 REPLIES 2

‎11-24-2020 09:00 AM - edited ‎11-24-2020 09:00 AM

HP Recommended

@Ray242 

You said you're watching videos -- so does this mean you are streaming?  And when you are doing that, are you doing it over WiFi?

 

If so, it is probably buffering, because WiFi does not have the bandwidth to support HD streaming.  And if that is the case, the only "solution" that might work is connecting your laptop to your Router via an ethernet cable.



I am a volunteer and I do not work for, nor represent, HP
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‎11-26-2020 09:05 AM

HP Recommended

I do everything over wifi, so thank you for the suggestion. I have no idea what causes the blue screening, so I just wanted to know if it's something serious that I should get checked out or if my computer has fixed itself and it's fine now.

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