PC doesn't turn on

[Pollopezz8]

Hello, everyone! My PC, an Envy 7625NGW, as said in the title, won't turn on. I tried an hard reset, I tried to recharge it, but it didn't work. I cannot see any damage on the AC. When I press the power button, the LED right next to the power entrace flashes three times.

I'm sorry for my english, and I hope you can solve my problem. Thank you.

[IT_WinSec · Accepted solution]

Hello @Pollopezz8

Thank you for posting in the HP Support forum. Welcome onboard!

I am sorry for the issues you experience with your HP computer. And there is nothing wrong with your English.

What you experience seems to be a hardware issue.

The blinking is not a good sign but this is computer's language and it is trying to tell you where the problem is.

Please, review this HP official article about such issues you experience now. Follow the appropriate steps that fit your case to attempt to idenfity the pattern of blinking (how it blinks) >> https://support.hp.com/us-en/document/c01732674

Go to "LEDs near Caps Lock and Number Lock keys blink when starting the notebook"

Usually 3 blinks are an indication of a memory issue.

If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Hope this helps. Let me know how it goes.

[Pollopezz8]

I would like to thank you for your kind and thorough answer, for my issue was solved.
It appears it was an AC's problem, there wasn't any output current. The PC couldn't physically turn on because the battery wasn't charged enough. I suppose the LED informed me that the PC could not turn on.
I bought another AC that worked and the PC turned on without any problems.
Thank you again for your time.

[IT_WinSec]

You are most welcome. I am glad you managed to solve your issue.

Don't hesitate to post again in the forum