• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-18-2023 07:46 AM - last edited on ‎06-18-2023 12:01 PM by Retired

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-c0000 (343L4AV)

I have an OMEN 16.1 inch Gaming Laptop PC 16-c0000 (343L4AV) and have had a few crashes/issues but one crash is quite concerning when I get a really weird duplicated glitchy blue screen (see image linked  here [content removed]). Anyone have any idea what might be going on? For context on when the error has occured, sometimes it's when I'm playing a game (specifically Old School Runescape via RuneLite) and sometimes it's when I'm just browsing on Chrome and load a page that might have a video.  Nothing pops up after the reset.

 

I only have 1 month left on my warranty so if it's a hardware problem that should be solved with a repair, I'd need to do this ASAP.

Category:
1 REPLY 1

‎06-20-2023 02:18 PM

HP Recommended

@tom_carps 

 

Welcome to the HP support community.

 

I understand that you are getting a bluescreen error on the notebook, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.