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‎11-29-2020 11:55 AM - last edited on ‎11-29-2020 04:03 PM by Retired

HP Recommended

HP Pavillion p6 series

Serial #[personal info removed.]

There was a message at one point to tell the tech the following:

stop code: critical process died.

I ran several tests. System Tune-up and Hard disk tests failed, but Startup Menu, Memory test, processor, and PCI Device passed.

I want to erase everything from this computer so I can dump it safely.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-30-2020 09:24 AM

HP Recommended

@ccarter18 

You posted this in Notebooks -- but as far as I know, the P6 series are Desktops.  So, we need to know accurately, what you have.

 

You said you are "dumping" this -- then the best thing to do is simply remove the hard drive -- as that contains all your information.



I am a volunteer and I do not work for, nor represent, HP

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1 REPLY 1

‎11-30-2020 09:24 AM

HP Recommended

@ccarter18 

You posted this in Notebooks -- but as far as I know, the P6 series are Desktops.  So, we need to know accurately, what you have.

 

You said you are "dumping" this -- then the best thing to do is simply remove the hard drive -- as that contains all your information.



I am a volunteer and I do not work for, nor represent, HP
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