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‎02-08-2020 01:44 AM - edited ‎02-08-2020 07:13 AM

HP Recommended
Product: Hp Laptop 15-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

IMG20200208134618.jpg

 

Need help, I want to reset my pc but every time showing error 'There was a problem resetting your PC'.

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-08-2020 04:08 AM

HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 

https://support.hp.com/gb-en/product/hp-15-bs600-laptop-pc/17320018/model/22191994?sku=4JA76PA

 

http://partsurfer.hp.com/Search.aspx?searchText=4JA76PA

 

Please delete the serial number.

 

 

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎02-08-2020 04:08 AM

HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 

https://support.hp.com/gb-en/product/hp-15-bs600-laptop-pc/17320018/model/22191994?sku=4JA76PA

 

http://partsurfer.hp.com/Search.aspx?searchText=4JA76PA

 

Please delete the serial number.

 

 

1 person found this reply helpful
Was this reply helpful? Yes No
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