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abhishekpathak1
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PC reset Problem

Hp Laptop 15-bs0xx
Microsoft Windows 10 (64-bit)

IMG20200208134618.jpg

Need help, I want to reset my pc but every time showing error 'There was a problem resetting your PC'.

 

 

 

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Message 2 of 3
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PC reset Problem

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 

https://support.hp.com/gb-en/product/hp-15-bs600-laptop-pc/17320018/model/22191994?sku=4JA76PA

 

http://partsurfer.hp.com/Search.aspx?searchText=4JA76PA

 

Please delete the serial number.

 

 

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
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Message 3 of 3
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PC reset Problem

Hi, @abhishekpathak1 

 

Assuming there is no hardware issue, if the factory reset option isn't working, you can make a bootable USB recovery drive using the HP Cloud recovery tool to reinstall W10, the drivers and software that originally came with your notebook.

 

You will need access to another Windows PC for this.

 

Here is an info link for how to use that utility.

 

https://support.hp.com/us-en/document/c06162205

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