• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion 16 inch Laptop PC 16-ag0000 (955U3AV)

Afbeelding van WhatsApp op 2025-03-10 om 19.02.21_94d8c834.jpg

1 REPLY 1
HP Recommended

@Bruno1975, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Perform a power drain:

Turn off the computer.

Disconnect the AC adapter.

Remove any discs from the disc drive.

Remove memory cards from the card reader slot.

Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.

Reconnect the AC adapter, and then turn on the computer.

 

Try Startup Repair to fix the issue automatically. 

 

If that doesn't work, you can try System Restore to go back to a previous point when the PC was working fine. If those don't help, go to Command Prompt in the Advanced options and run the commands chkdsk /f /r C: and sfc /scannow to check for hard drive and system file problems. 

 

HP Desktop PCs - BIOS Setup Utility information and menu options | HP® Support

 

As a last resort, you can Reset This PC or reinstall Windows completely.

 

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.