PCI Express Root Complex Driver

[Ngrase]

Good day, there is a problem with the PCI Express Root Complex driver, it is designated as an unknown device, and I just can’t install the driver, has anyone encountered such a problem? how to solve it?

The driver properties read: No drivers are installed for the device. (Code 28)

There are no compatible drivers for this device.

[Paul_Tikkanen]

Hi:

Please post the hardware ID for the device that needs the driver, and I will post the link to the driver you need.

Use this guide to find the hardware ID for a device...

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

[Ngrase]

Here: ACPI\VEN_HPQ&DEV_6000

[Paul_Tikkanen]

Hi:

While there is a W10 driver for that device, it doesn't work.

This is the workaround...

1. Download and save this XP 64 bit driver, but do not run it.

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.

https://ftp.hp.com/pub/softpaq/sp58001-58500/sp58201.exe

2. Download and install this free file utility. The 2nd file at the top of the page is for 64 bit.

https://www.7-zip.org/

After you install 7-Zip, right click on the driver file you saved.

Have 7-Zip Extract to: and let it extract the file into its folder name (sp58201).

Once that is done, go to the device manager, click on the unknown device needing the driver.

Click on the driver tab. Click on Update Driver.

Select the Browse my computer for driver software option, and browse to the driver folder that 7-Zip created.

Make sure the Include Subfolders box is checked, and the driver should install.

Then restart the PC.