Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-29-2020 03:04 PM

HP Recommended
Product: Pavilion Dv5- 2077cl Entertainment Series
Operating System: Microsoft Windows 10 (64-bit)

After patching from a previous version of Windows 10 64-bit (after 1909) my Pavilion DV5-2077cl Entertainment Series Notebook runs very slow and choppy (but HDD is good) and went into Device Manager and saw "Unknown Device",  Looked at the driver details which I is posted below:  (please advise, I need to get this working before March 2nd 2020, thanks).

 

PCI Express Root Complex : Unknown

HARDWARE ID

ACPI\VEN\_HPQ&DEV_004

ACPI\HPQ004

*HPQ004

EVENTS

PARENT DEVICE : ACPI\PNP0A0811

DETAILS

DEVICE INSTANCE PATH : ACPI\HPQ004\3&2411E6FE&0

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-29-2020 06:24 PM

HP Recommended

Hi:

 

You need this driver for that device...

 

This package provides the HP 3D DriveGuard software for supported notebook
models that are running a supported operating system. HP 3D DriveGuard protects
the hard drive by "parking the heads" if the notebook is accidentally dropped or
is abruptly impacted by another object.

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-29-2020 06:24 PM

HP Recommended

Hi:

 

You need this driver for that device...

 

This package provides the HP 3D DriveGuard software for supported notebook
models that are running a supported operating system. HP 3D DriveGuard protects
the hard drive by "parking the heads" if the notebook is accidentally dropped or
is abruptly impacted by another object.

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.