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‎06-22-2022 10:16 PM

HP Recommended
Product: HP ENVY Notebook - 15t-q300 CTO (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Cannot find supported drivers for Windows 10 Pro

PCI Simple Commnication Driver and unknown Device 

 

I have tried updating using all suggested drivers to download

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-23-2022 03:20 AM

HP Recommended

Hello @keyham45 

 

(1) Install Support Assistant and update all drivers and check for errors

HP Support Assistant

8.1.52.1 Rev.A38.9 MBDec 20, 2015Download

 

(2) If you have problems running Support Assistant do update

HP Notebook System BIOS Update (Intel Processors)

F.20 Rev.A13.5 MBNov 28, 2017Download

MediaTek (Ralink) Bluetooth Software Driver

11.0.761.0 Rev.A87.4 MBJun 18, 2015Download

MediaTek (Ralink) Wireless LAN Adapter Driver

5.0.57.0 Rev.A30.0 MBJun 18, 2015Download

Realtek Local Area Network (LAN) Driver

8.36.826.2014 Rev.A6.1 MBMar 31, 2015Download

Realtek Card Reader Driver

6.3.9600.21264 Rev.A9.2 MBMar 31, 2015Download

NVIDIA Graphics Driver

23.21.13.8873 Rev.C544.0 MBJan 26, 2018Download

Intel Rapid Storage Technology Driver

12.9.0.1001 Rev.A17.8 MBMar 31, 2015Download

Intel Dynamic Platform and Thermal Framework Client Driver

7.1.0.2108 Rev.A7.3 MBMar 31, 2015Download

Realtek High-Definition (HD) Audio Driver

6.0.1.7478 Rev.B195.5 MBApr 8, 2015Download

HP SimplePass Identity Protection Software

8.01.46 Rev.A92.2 MBJul 21, 2015Download

 

(3) Reboot (several times) and test again ...

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

View solution in original post

1 person found this reply helpful
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7 REPLIES 7

‎06-22-2022 11:37 PM

HP Recommended

@keyham45 

 

Please use the following Guide to download drivers:

 

           https://www.intel.com.au/content/www/au/en/support/articles/000059299/intel-nuc.html

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No

‎06-23-2022 03:20 AM

HP Recommended

Hello @keyham45 

 

(1) Install Support Assistant and update all drivers and check for errors

HP Support Assistant

8.1.52.1 Rev.A38.9 MBDec 20, 2015Download

 

(2) If you have problems running Support Assistant do update

HP Notebook System BIOS Update (Intel Processors)

F.20 Rev.A13.5 MBNov 28, 2017Download

MediaTek (Ralink) Bluetooth Software Driver

11.0.761.0 Rev.A87.4 MBJun 18, 2015Download

MediaTek (Ralink) Wireless LAN Adapter Driver

5.0.57.0 Rev.A30.0 MBJun 18, 2015Download

Realtek Local Area Network (LAN) Driver

8.36.826.2014 Rev.A6.1 MBMar 31, 2015Download

Realtek Card Reader Driver

6.3.9600.21264 Rev.A9.2 MBMar 31, 2015Download

NVIDIA Graphics Driver

23.21.13.8873 Rev.C544.0 MBJan 26, 2018Download

Intel Rapid Storage Technology Driver

12.9.0.1001 Rev.A17.8 MBMar 31, 2015Download

Intel Dynamic Platform and Thermal Framework Client Driver

7.1.0.2108 Rev.A7.3 MBMar 31, 2015Download

Realtek High-Definition (HD) Audio Driver

6.0.1.7478 Rev.B195.5 MBApr 8, 2015Download

HP SimplePass Identity Protection Software

8.01.46 Rev.A92.2 MBJul 21, 2015Download

 

(3) Reboot (several times) and test again ...

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

1 person found this reply helpful
Was this reply helpful? Yes No

‎06-23-2022 07:09 AM

HP Recommended

Hi, @keyham45 

 

For the PCI Simple Commnications Controller, you need this driver...

 

Intel Management Engine Components Driver

 

https://ftp.hp.com/pub/softpaq/sp79001-79500/sp79059.exe 

 

There are many devices Windows labels as Unknown when the driver is missing.

 

Please post the hardware ID for the Unknown device, so I can figure out what driver it needs.

 

Use this guide for how to find the hardware ID for a device...

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

1 person found this reply helpful
Was this reply helpful? Yes No

‎06-25-2022 10:33 PM

HP Recommended

Hardware id 

Device USB\VID_8087&PID_07DC\6&33151de8&0&1 requires further installation.

Was this reply helpful? Yes No

‎06-26-2022 06:33 AM

HP Recommended

Hi, @keyham45 

 

You need this driver for that ID:

 

Intel® Wireless Bluetooth® for Intel® Wireless 7260 Family and Intel® Dual-Band Wireless-AC 3160

1 person found this reply helpful
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‎06-26-2022 07:57 PM

HP Recommended

Everyone Thank you for everything. I am in business

Was this reply helpful? Yes No

‎06-27-2022 06:23 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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