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‎06-15-2017 04:47 PM

HP Recommended
Product: Probook 6560b
Operating System: Microsoft Windows 7 (64-bit)

I have a HP Probook 6560b. Formatted hardrive, fresh install of Windows 7 Professional, SP1. After installation, couldn't make network connection. In Device Manager, saw multiple Network Adapters not installed. Went to HP website, downloaded 9 available driver software packages and installed. Note, several did not install properly.

　

I still show 3 "Other Devices" in Device Manager with no driver installed.

The hardware IDs are shown for each. Can someone direct me to some possible drivers to address this issue? Thanks, I appreciate any assistance.

 

Base System Device Properties:  Hardware IDs

PCI\VEN_197B&DEV_2392&SUBSYS_1619103C&REV_30

PCI\VEN_197B&DEV_2392&SUBSYS_1619103C

PCI\VEN_197B&DEV_2392&CC_088000

PCI\VEN_197B&DEV_2392&CC_0880

　

PCI Simple Communications Controller:  Hardware IDs

PCI\VEN_8086&DEV_1C3A&SUBSYS_1619103C&REV_04

PCI\VEN_8086&DEV_1C3A&SUBSYS_1619103C

PCI\VEN_8086&DEV_1C3A&CC_078000

PCI\VEN_8086&DEV_1C3A&CC_0780

　

Unknown Device:  Hardware IDs

ACPI\HPQ0004

*HPQ0004

　

HP Drivers Installed

SP52717

SP54548

SP58582

SP58782

SP60504

SP60775

SP66062

SP66584

 

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-15-2017 05:09 PM

HP Recommended

Hi:

 

I don't see that you installed the drivers necessary to install the devices you posted the ID's for from the list of HP service packs you listed.

 

For the BSD, you need this driver...

 

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp60501-61000/sp60769.exe

 

PCI Simple Communications Controller:

 

This package provides the Intel Management Engine Components Driver for supported notebooks with supported operating systems.

 

http://ftp.hp.com/pub/softpaq/sp54001-54500/sp54317.exe

 

Unknown Device:  

 

This package provides HP 3D DriveGuard for the supported notebook models and operating systems. HP 3D DriveGuard receives notifications from the integrated accelerometer and protects the hard drive (HDD) by automatically "parking the heads" to reduce the risk of damage if the notebook is accidentally bumped or dropped.

 

http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

View solution in original post

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3 REPLIES 3

‎06-15-2017 05:09 PM

HP Recommended

Hi:

 

I don't see that you installed the drivers necessary to install the devices you posted the ID's for from the list of HP service packs you listed.

 

For the BSD, you need this driver...

 

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp60501-61000/sp60769.exe

 

PCI Simple Communications Controller:

 

This package provides the Intel Management Engine Components Driver for supported notebooks with supported operating systems.

 

http://ftp.hp.com/pub/softpaq/sp54001-54500/sp54317.exe

 

Unknown Device:  

 

This package provides HP 3D DriveGuard for the supported notebook models and operating systems. HP 3D DriveGuard receives notifications from the integrated accelerometer and protects the hard drive (HDD) by automatically "parking the heads" to reduce the risk of damage if the notebook is accidentally bumped or dropped.

 

http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

Was this reply helpful? Yes No

‎06-15-2017 07:39 PM

HP Recommended

Thank you Paul. That fixed it in 20 minutes.

Was this reply helpful? Yes No

‎06-15-2017 08:42 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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