PCI serial port driver for windows 10

[Copytek]

hp omnibook 5 flip 14 inch - product number - B86Q7UA#ABA , On Device manager, PCI serial Port with yellow warning, I tried to update driver but failed, I am Using Windows 10 64 bit OS.

Hope someone would help me. 

[Paul_Tikkanen]

What is the hardware ID for the PCI Serial Port?

Use this guide for how to find the hardware ID for a device.

How to Find Drivers for Unknown Devices in the Device Manager

[Copytek]

Hi Paul,

       Many thanks for your reply.

PCI\VEN_8086&DEV_51FC&SUBSYS_8E03103C&REV_01
PCI\VEN_8086&DEV_51FC&SUBSYS_8E03103C
PCI\VEN_8086&DEV_51FC&CC_070000
PCI\VEN_8086&DEV_51FC&CC_0700

[Paul_Tikkanen · Accepted solution]

You're very welcome.

I did not see the driver for that device on your notebook's support page--even for W11.

I found it on the Microsoft Update Catalog website, zipped it up and attached it below:

You will need to manually install the driver since there is no executable file in the folder.

Download and unzip the file I attached to its folder.

Do not do anything with the files in the folder.

To manually install the driver, go to the device manager, click on the PCI serial port needing the driver.

Click on the driver tab.  Click on Update driver.

Select the 'Browse my computer for drivers' option, and browse to the driver folder that you unzipped.

Make sure that the Include subfolders box is checked and the driver should install.

Here is a partial copy and paste of the driver setup information file which shows driver support for the hardware ID you posted.

[Manufacturer]
%MfgName% = Intel, NTamd64.10.0...17763

[Intel.NTamd64.10.0...17763]
; ----- Win 10 ; x64 -------
; DisplayName Section DeviceId
%ISH_DeviceDesc%=ISH_DDI, PCI\VEN_8086&DEV_7AF8 ; ADP-S (ADL-HX/S)
%ISH_DeviceDesc%=ISH_DDI, PCI\VEN_8086&DEV_51FC ; ADL-M/P, RPL-P/PX/H
%ISH_DeviceDesc%=ISH_DDI, PCI\VEN_8086&DEV_7A78 ; RPL-HX/S
%ISH_DeviceDesc%=ISH_DDI, PCI\VEN_8086&DEV_54FC ; ADP-N

[Copytek]

Hi Paul,

        Thank a lot ...after unzipping the attached file and installed manually my 1 week problem was solved. but another problem comes Intel Sensor on device manager. I copy the Hardware ID to Search bar to look for solution, and I have seen same problem like me in this Community and you also provide the device driver, after installation now the device manager is OK. 

      Again many thanks and God bless you.

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

May God Bless you too, and have a great weekend!

Cheers,

Paul

[Copytek]

Hi Paul,

           Same laptop hp omnibook 5 flip which had a problem before with pci serial port, today Unknown Device on Device manager. Hope to assist me again. Many thanks

Hardware ID 

ACPI\VEN_INTC&DEV_10A1
ACPI\INTC10A1
*INTC10A1

[Paul_Tikkanen]

Hi:

You need this driver for that device:

Intel Innovation Platform Framework

https://ftp.hp.com/pub/softpaq/sp154001-154500/sp154497.exe

You should be able to just double-click to run the file to install the driver.

Here's a partial copy and paste of the driver setup information file which shows driver support for the hardware ID you posted:

[Manufacturer]
%INTEL% = INTEL,NTamd64.10.0...17763,NTamd64.10.0...22621

[INTEL.NTamd64.10.0...17763]

%IdttManager.DeviceDesc% = IpfAcpi,ACPI\INTC10A0
%IdttGeneric.DeviceDesc% = IpfAcpi,ACPI\INTC10A1
%IdttFan.DeviceDesc% = IpfAcpi,ACPI\INTC10A2
%IdttPch.DeviceDesc% = IpfAcpi,ACPI\INTC10A3
%IdttPower.DeviceDesc% = IpfAcpi,ACPI\INTC10A4
%IdttBattery.DeviceDesc% = IpfAcpi,ACPI\INTC10A5

[Copytek]

Hi Paul,

      Many thanks, After installing the attached device driver my problem was solved.

God bless you

[Paul_Tikkanen]

You're most welcome.

God bless you too, and have a nice Sunday!

Cheers,

Paul