PLEASE HELP! Can't get passed administrator password & HP recovery doesn't work

[Tazman3]

So I picked up a garage sale laptop this last weekend for a good deal but when I got it home and charged I found out it wants a HP administrator password I tried hitting the esc. Button and then choosing hp recovery but all it does is beep once and then goes back to the administrator password screen. Are there anyways around this HHEELLPPP I paid $100!
It's a HP Probook  4540s
Product Number d8c12ut  Thanks!

[Paul_Tikkanen]

Hi:

You will have to call HP technical support, and someone should be able to help you by sending you a special BIOS file that will unlock the password.

[Tazman3]

Thanks for the response, do happen to know if that costs anything? also do u know approximately how long it takes to receive the bios password 

[Paul_Tikkanen]

You're very welcome.

I do not believe you will be charged, but since I don't work for or represent HP, I can't say for sure.

If you live in the USA/Canada, call this number...1-800-334-5144

I believe they will e-mail you the BIOS file right away.  It is not a password.  It is a file that will clear the password.

I assume they will give you the instructions for how to use the file to clear the P/W.

Have the serial number of the PC handy to give to the customer services rep.

[Tazman3]

So I called the tech support number and they basically said they couldn't help me unless I purchased a $189 warranty so I did and then they had me try the same thing I already did and when that didn't work they said that there isn't anything else they can do and that I should contact the previous owner but the previous owner won't return my phone calls. I brought up the bios file like u said but she said she can't provide that

[Paul_Tikkanen · Accepted solution]

I would request a refund.

There are many posts on this forum where HP provides a BIOS file to remove the password and I have never heard of anyone having to pay to get it.

For example...these discussions...

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/BIOS-CMOS-admin-password/m-p/578...

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Remove-BIOS-password-on-9470m-F...

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Administrator-password-for-bios-...

[Tazman3]

Awesome thanks for the help much appreciated

[Paul_Tikkanen]

You're very welcome.