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HP Recommended

Can anyone help me?

I am trying to install Windows 10 on my HP ProBook 440 G2 laptop, but I keep getting an error stating that the HDD is not detected and that a driver is required.

 

I've searched for solutions online, and it seems that I need to install the "f6flpy-x64" driver. However, I haven't been able to find an official version that is compatible with my laptop.

 

I also downloaded the drivers from the official HP website, but had no success. Additionally, I tested the HDD on another PC, and it worked fine.

3 REPLIES 3
HP Recommended

Windows 10 shouldn't be asking for drivers in order to find the hard drive, but I have zipped up and attached below, the Intel storage controller drivers that are on your notebook's support page in a format that you can use to install them.

 

I have zipped up and attached the Intel storage controller drivers that Windows needs to find the drive.

 

Copy all of the files in the driver folder in the attached file to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the W10 installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

Click Next and Windows should find the drive and install.

 

HP Recommended

This problem started when I turned on the laptop and I got the following black screen

 

elmer_lalo_0-1724812764016.png

 

This is the menu of BIOS. I have the Legacy boot option turned on.

 

elmer_lalo_1-1724813088447.png

 

When I do a quick hard drive check, I get the following message:

 

elmer_lalo_2-1724813353198.png

 

what can i do?

 

HP Recommended

Either your notebook's hard drive is completely dead, or the drive cable is bad, or the drive controller on the motherboard has failed.

 

I would check for a loose connection or replace the drive. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.