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‎01-02-2019 10:03 AM

HP Recommended
Product: Example: Pavilion 360x
Operating System: Microsoft Windows 10 (64-bit)

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2 people had the same question
2 REPLIES 2

‎01-03-2019 04:56 AM - edited ‎01-03-2019 04:58 AM

HP Recommended

Hi @Ashiqali

 

Thank you for posting in HP Support Community!

 

 

Your problem is known as Blue Screen of Death (BSOD). BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.

 

Cause: A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatibility with Windows driver (most often) or because of hardware issue (rarely).

 

In order to troubleshoot, I would need some specific information.

 

* Most important questions - are you able to start your PC normally (to desktop) despite the BSOD screen ?

How often it happens ?

 

* Check the official HP article on this matter >> https://support.hp.com/us-en/document/c04593971

 

Most important steps are 4 and 5 - use "System Restore" and "Testing the hardware"

 

Let me know the results and provide answers to the questions above

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎01-03-2019 05:00 AM

HP Recommended

This usually happens when something has gone wrong with the boot device.

Follow the instructions on https://answers.microsoft.com/en-us/windows/forum/all/error-code-0xc0000001/a53abdc0-fcf7-4a32-8196-... and good luck 🙂

 

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