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Locked

‎09-16-2020 04:57 PM

HP Recommended

Hallo, 

My new laptop was hacked Whoever did changed my microsoft accounts and added another laptop. He went on to operate all my gadgets. I recovered a hidden drive in one of my DVD port on my old laptop 

Now I need assistance to reset password. My privacy settings were changed and my fingerprint was removed. I sm unable to use key disk drive and I do not remember security words.

 

Help 

1 REPLY 1

‎09-16-2020 05:01 PM

HP Recommended

Hi Jojibaro

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards. 

 

I work on behalf of HP.
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