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Locked

‎11-08-2022 09:24 PM

HP Recommended
Product: HP 2000-2d19WM Notebook PC
Operating System: Microsoft Windows 8.1 (32-bit)

My grandfather passed away recently and I have his old laptop. I just turned it on and I don’t have a password. I can’t log in as a guest or anything. Is there any way to log in or change the password without resetting the whole computer. I want to see if he has any important pictures of the family or anything on it. Once I know there’s no pictures I’ll wipe it. Can anyone help me please?

Category:
1 REPLY 1

‎11-09-2022 08:09 AM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP. Our job as moderator is to monitor all traffic on the community.
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