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Locked

‎01-07-2019 11:58 AM

HP Recommended
Product: HP Stream Notebook
Operating System: Microsoft Windows 8.1 (32-bit)

I haven’t used this product in a couple years & ive forgotten my password. I’m just wondering & hoping someone can help me! Please...!!

1 REPLY 1

‎01-07-2019 01:29 PM

HP Recommended

@ErikahB0926

 

Those of us who do not work for HP can only provide general guidelines for recovering your password. 

 

I would guess, due to the nature of this type of computer, that you are using a Microsoft account and password as your login.  

 

Solution:

Microsoft Account – Password Reset

When you can't sign in to your Microsoft account

 

Guidelines

Locked out of your computer?

 

Finally:

You have to option to take the computer to a licensed Microsoft technician.  Licensed Microsoft technicians can legally (and successfully) help you regain access to your computer.  Be prepared to provide proof of ownership.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

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Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

Dragon-Fur

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