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‎11-12-2018 04:22 AM

HP Recommended
Product: Pavilion X360 P

I purchased this laptop in June, on Friday last week I was sat using it, when it crackled, smoke came out of it and it switched off.  This was an extremely frightening experience.  The product is clearly faulty.  I returned it to Currys PC world, where they tell me it will take 7 working days to look at it and decide what will happen.  In the meantime I have no laptop for work, I experience a dangerous situation and there appears to be little consideration for any of this.

I am looking for a HP Customer Service contact.  When I research, it would appear that HP have had to do a number of recalls due to faulty batteries.  It would appear as if the problem is continuing.

1 REPLY 1

‎11-12-2018 05:04 AM

HP Recommended

Hi

 

I can only suggest that you write a letter rejecting the goods as not of merchantable quality. 

Request a refund and compensation immediately.

 

Go to Argos and buy a replacement.

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