Pavilion X360 won't charge

[Art145236]

HP Pavilion x360 refuses to charge battery when plugged in.  Just installed new battery.  Have gone through potential issues with charger, which helped a little.  charge led only shows white, never amber.  Attempt to calibrate the new battery has left me with no charge and nothing to run the laptop.  What to do?

[Deep_World]

Hi @Art145236,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Is the charger you’re using the original HP adapter, or a replacement?
• When you plug in the charger, does the laptop recognize that it’s connected to AC power in Windows (battery icon shows “plugged in”)?

In the meantime, here are a few troubleshooting steps you can try:

• Hard Reset: Disconnect the charger, , then press and hold the power button for 15–20 seconds. Reconnect the  charger, then try powering on.
• Check the AC Adapter & Port: Ensure the adapter is firmly connected and test with another wall outlet. If possible, try a different compatible HP charger to rule out adapter issues.
• Battery Driver Reset:
  1. Open Device Manager.
  2. Expand Batteries.
  3. Right-click Microsoft ACPI-Compliant Control Method Battery and select Uninstall device.
  4. Restart your laptop Windows will reinstall the driver automatically.
• BIOS Update: Sometimes charging issues are resolved by updating the BIOS. You can download the latest BIOS for your Pavilion x360 from HP’s support website.
• Battery Calibration: Once the laptop powers on, let the battery fully discharge and then recharge it to 100% without interruption.

If none of these steps help, it may point to a hardware issue with the charging circuit or the new battery itself.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World